SMS Logs - Deskpro Support

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SMS Logs

in SMS

James Godwin

Published: 17 May 2022|Last updated: 23 May 2022

In Channels > SMS > Logs you can see the log of all messages sent to and from your helpdesk.

Date: The date and time a message was sent or received
Message ID: The messages unique ID
User: Deskpro ID of the user who sent the SMS
Agents: Deskpro ID of the agent who sent the SMS
Status: Status of SMS whether it was successfully sent
Direction: If SMS was inbound (sent by user) or outbound (sent by agent)
From Number: The number used to send the SMS
To Number: The number of the recipient
Ticket: ID of ticket the SMS was routed to

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