If the in-built Ticket queues are not sufficient to show you the Tickets that matter to you, you can also create your own custom queues by clicking + New in the top right corner. When you set up a custom queue, it will become an option in ticket notifications in agent preferences.
You are not able to add the condition is not resolved, spam, deleted, or archived. This is because these are default Lists so tickets that match these conditions are easily found in the List tab of the agent interface.
You will be prompted to enter the title, this is what will be seen in the Agent interface. You will also have to set the permission level for this custom queue and if you want the queue to be visible even when there are no Tickets that match its criteria.
There are a range of options you can use to define which Tickets will be picked up by the queue:
Please log in or register to submit a comment.