Importing User Data - Deskpro Support

Deskpro Support

Contact Us

Getting Started

Introducing Deskpro

Channels

Agents

Creating Agents
Agent Permissions
Agent Teams
Managing Agents
Lite Agents
- Creating Lite Agents
- Configuring Lite Agent Permissions

Help Center

Localization

Languages and Locales

Ticket Structure

Departments
Statuses
Ticket Fields
Ticket Templates
- Introduction to Ticket Templates
- Creating Ticket Templates

Features

Approvals
Labels
Satisfaction
- Satisfaction Survey
- Satisfaction Settings and Actions
Billing and Time
- Billing and Time Fields
- Billing and Time Settings
Snippets
- Snippet Management
Tasks
- Task Settings
Problems and Incidents
- Problems and Incidents Permissions
Ticket Locking
- Ticket Locking Settings
Ticket Reference Codes
- Reference Code Settings
- Adding Ref Codes to Ticket Emails
Machine Translation
- Microsoft Translation

Business Rules

Queues
Triggers
SLAs
Escalations
Search
- Introducing Search
- Creating Searches
Lists
- Introducing Lists
- Creating Lists
FQL Guide
Macros
- Creating Macros
- Macro Management
Interface Defaults
- Default Ticket Options
Recurring Tickets
- Introduction to Recurring Tickets
- Creating a Recurring Ticket

Workforce Management

Deskpro AI

AI Configuration & Management
- Setting up Deskpro AI
- Monitoring AI Usage
AI Agent Productivity
- Agent Productivity Overview
- Managing AI Permissions
AI Customer Intents
AI Sentiment Detection
- Sentiment Detection
AI Data Sources
- Creating an AI Data Source
- Uploading PDF Content for AI Data Sources

CRM

Integrations

Data

Data Security
- Data Security Options
Data Transfer
- Importing Data
  - Import CRM Data (CSV Import)
  - Importing User, Organization and Ticket CSV Data
    - Supported Languages & Locale Codes
- Exporting Data

Appendix

Terminology
- Deskpro Terminology
Troubleshooting
- Inspecting AJAX requests with Chrome tools

Importing User Data

in Authentication and SSO

Published: 22 Sept 2021|Last updated: 19 Nov 2021

If your external usersource has data fields that you want to import into the Deskpro User profile, you can copy the data into a custom User field.

The details of how you do this depend on the usersource. See additional User data for each usersource included in this guide for the specific information on the one you want.

Helpful Unhelpful

0 of 2 people found this page helpful

next pageActive Directory Setup previous pageFiltering a Usersource

Please log in or register to submit a comment.