Some of the Emails that Deskpro sends are non-Ticket related such as password reset links, welcome Emails, or login alerts. You can specify which account is used to send these in Channels > Email > Settings in the Default Email Account section. You can choose a different default Email acount per brand.

If you don’t want a Ticket to be created when a User replies to a non-Ticket Email, like a password reset message, you may want to create a separate “no-reply” Email account and set that as the default Email account.