You can install multiple authentication apps or even multiple copies of the same app. But you can only enable SSO (whether Background or Automatic) on one app at a time for Agents and one for Users. The current SSO state is indicated with a badge in the list of apps.

If SSO is set up for Users, Agents going to the Help Center will be redirected to the SSO provider, even if it’s not set up for Agents. To get around this, Agents can go directly to /agent/ or /admin/ and log on from there.

If you have multiple authentication apps installed and have no Automatic SSO enabled, Users and Agents will be offered multiple login options.

For example, a Help Center where the User can log in with a Deskpro account, via a company intranet (which could be implemented with SAML, JWT or database), or with a Google+ account.

The login options are displayed in three different ways.

• Form: Most apps use the same email address/password login form.

• SSO button: Some SSO apps in background mode ( OneLogin setup, SAML and JWT) will display a login button; the text is defined when you set up the app.

• Icon: Twitter, Facebook and Google authentication apps display their respective icons.

Deskpro Authentication

By default, the only Usersource on your helpdesk is the Deskpro account system.

If you don’t want your Users and Agents to be able to sign in with their Deskpro account at all, you can disable Deskpro authentication altogether.

Note that the “lost password”/”change password” functions on the Help Center only relate to Deskpro passwords, so they are not shown if the Deskpro usersource is disabled.