OpenID Connect enables your agents and/or users to sign in to your helpdesk with a OpenID Connect account.

You can use any OpenID Connect supplier, we used auth0.com for it's simplicity.

1. Visit https://auth0.com and register for an account

2. Chose your domain and the region and click Next

1. Use your details on the account type and click Create Account.

2. Create a new application - Choose Regular Web Applications.

5- Open the App under the Settings tab. You will need some information to install the OpenID Connect app under Deskpro.

6- In Deskpro, under Agents > Auth & SSO click in OpenID Connect Authentication

1. The field SSO: Single Sign On Identity is just an identifier and be customized with no impact on the SSO.

2. You will have to supply the Provider URL, Client ID and Client Secret obtained in the auth0.com Settings screen. If you are using manual login the Login Button Text has to be set as well. For more information on SSO options, please visit the guide  Understanding SSO options

3. Now in auth0.com side, you have to set the following fields:
   * Allowed Callback URLs: Depending on your setup, you may need to add several URL's in this field. If the OpenID Connect is to be used both by Agents and Users, you will have to add both URL's (you need to setup both connectors). The url will vary depending if it is for Agent or Users:

Agent: https://yourhelpdeskdomain/api/v2/api_tokens/user_sources/{APP_ID}/callback/app
Users: https://yourhelpdeskdomain/login/authenticate-callback/{APP_ID}

• Allowed Web Origins: The domain or sub-domains where the requests will be originated. The HTTPS must be used for proper operation: https://yourhelpdeskdomain

• Allowed Logout URLs: A set of URLs that are valid to redirect to after logout from Auth0: https://yourhelpdeskdomain

• Allowed Origins (CORS): Allowed Origins are URLs that will be allowed to make requests from JavaScript to Auth0 API (typically used with CORS): https://yourhelpdeskdomain

1. From the agent login screen you can now use the OpenID Connect button (or Automatic login)

![auth_3.png]({{ img(4641YBRNZNGWRQ4640113871575/auth_3.png "Login" =350x400)

1. You will be prompted to use the auth0 login, either with a Google account or any other you prefer to use