Approvals Agent Permissions - Deskpro Support

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Approvals Agent Permissions

in Approvals

Christine Loh

Published: 22 Sept 2021|Last updated: 18 Oct 2021

You can control which Agents can add an Approval to Tickets and cancel an Approval using permissions. In Agents > Agent Profiles or Agents > Permission Groups, you can update or remove this permission in any of the expandable 'Can modify tickets' permissions.

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