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Merging Labels

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Published: 22 Sept 2021|Last updated: 18 Oct 2021

An alternative to deleting is to merge two labels. For example, suppose your helpdesk has two versions of a label, one correct and one misspelled.

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Deleting the incorrect version would lose the information about which tickets it had been applied to. A better alternative is to merge both versions.

Click on the incorrect version, edit the label text so it’s exactly the same as the correct version, then click Save.

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All the tickets with the two labels will now be merged and will be labelled with the correct version.

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