Inbound Email Settings

Getting Started

Introducing Deskpro

Channels

Agents

Creating Agents
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Managing Agents
Lite Agents
- Creating Lite Agents
- Configuring Lite Agent Permissions

Help Center

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- Introduction to Ticket Templates
- Creating Ticket Templates

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- Satisfaction Survey
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- Billing and Time Settings
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- Snippet Management
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- Task Settings
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- Problems and Incidents Permissions
Ticket Locking
- Ticket Locking Settings
Ticket Reference Codes
- Reference Code Settings
- Adding Ref Codes to Ticket Emails
Machine Translation
- Microsoft Translation

Business Rules

Queues
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Search
- Introducing Search
- Creating Searches
Lists
- Introducing Lists
- Creating Lists
FQL Guide
Macros
- Creating Macros
- Macro Management
Interface Defaults
- Default Ticket Options
Recurring Tickets
- Introduction to Recurring Tickets
- Creating a Recurring Ticket

Workforce Management

Deskpro AI

AI Configuration & Management
- Setting up Deskpro AI
- Monitoring AI Usage
AI Agent Productivity
- Agent Productivity Overview
- Managing AI Permissions
AI Customer Intents
AI Sentiment Detection
- Sentiment Detection
AI Data Sources
- Creating an AI Data Source
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CRM

Integrations

Data

Data Security
- Data Security Options
Data Transfer
- Importing Data
  - Import CRM Data (CSV Import)
  - Importing User, Organization and Ticket CSV Data
    - Supported Languages & Locale Codes
- Exporting Data

Appendix

Terminology
- Deskpro Terminology
Troubleshooting
- Inspecting AJAX requests with Chrome tools

in Email Handling Options

Published: 28 Sept 2021|Last updated: 18 Oct 2021

You can define the following inbound Email settings which are covered in this section:

Priority of Email Headers
Inbound Email Size
Adding Agents as followers with CC
Agent Replies to Ticket Notification Emails
Subject Matching
Duplicate Detection
Language Auto-Detection
Inbound Ticket Forwarding

Helpful Unhelpful

Pages in Inbound Email Settings

Priority of Email Headers

Published: 21 Sept 2021
Last updated: 25 Jan 2022

Inbound Email Size

James Godwin

Published: 28 Sept 2021
Last updated: 16 May 2023

Adding Agents as Followers with CC

Christine Loh

Published: 21 Sept 2021
Last updated: 18 Oct 2021

Agent Replies to Ticket Notification Emails

Published: 21 Sept 2021
Last updated: 25 Jan 2022

Subject Matching

Christine Loh

Published: 21 Sept 2021
Last updated: 18 Oct 2021

Auto-Threading

Alberto

Published: 30 Jul 2024
Last updated: 31 Jul 2024

Duplicate Detection

Published: 21 Sept 2021
Last updated: 25 Jan 2022

Language Auto-Detection

Published: 28 Sept 2021
Last updated: 25 Jan 2022

Inbound Ticket Forwarding

Christine Loh

Published: 21 Sept 2021
Last updated: 18 Oct 2021

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