You can set up and manage extensions for all Agents who have permissions to use Voice by going to Channels > Voice > Extensions.

Adding New Extensions

To add a new extension, select the + New button in the top right corner

Confirm the extension numbers you want to use for each Agent (these can be edited) and then click the Create button to add an extension for an individual Agent, or Add all suggested if you want to add extensions for all of the Agents listed.

The extension(s) will now appear in Channels > Voice > Extensions. Here you can add more extensions, or click on the edit symbol on the right hand side of an extension listed to manage/delete existing ones, here you will also have the option to add a custom voicemail message for this extension line.

Extension Voicemail Audio Options

Once an extension has been created, you are able to add a custom voicemail message for each Agent by clicking on the gear icon. Agents can also add their own voicemail message directly from their call interface.

There are a few audio source options for an Agent's extension voicemail message:

• Text to audio - Write a custom message and select from a range of different accents to narrate your voicemail for you.

• Upload a file - Upload a file that contains a voicemail message. Great if you already have a voice-over or want to keep the voicemail greeting standardized.

• Record - Record your own voice-over for the voicemail.