Go to CRM > User Auth & SSO > Password Policy to set the requirements for creating User account passwords.
By default, the Password Policy is set to Standard policy where Deskpro requires the User passwords to be at least 5 characters long. You can select Custom policy if you wish to specify more complex requirements to improve security.
The policy will only apply the next time each User sets their password. When you set a new password policy, Users whose passwords do not meet the policy will not be forced to change them.
You can reset User's passwords from the Agent interface by going to the User’s record, clicking the three dots menu and selecting Reset Password. This sends an email message to the User with a link to reset their password. Or Set Password to create a new password for the User.
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