You can add the following field types to your Ticket forms in Ticket Structure > Ticket Fields.

Single-Line Text Box

A single-line text input box that Users or Agents can type into; accepts up to 136 characters.

Number

An input box where the User can only enter a number.

Multi-Line Text Box

A larger multi-line text input area that Users or Agents can type into with no character limit.

Select field

A set of options you define for Users or Agents to pick from, with the option to set pre-selected default(s). There are four types of predefined choices available:

• Select Box - Only one can be selected at a time.

• Multiple-Select Box - Allows multiple selections.

• Radio Buttons - Only one can be selected at a time.

• Checkboxes - Allows multiple selections.

Toggle

A simple checkbox that can either be on or off by default; can require User or Agent to check it (for example, to confirm they accept your terms and conditions).

Date

Stores a calendar date; Users or Agents can select from a calendar, or enter a date in text in YYYY-MM-DD format.

Date/Time

Stores a calendar date and a time of day; Users can select from a calendar or enter the date and time manually.

Display

This type of field is just used to display HTML, and cannot take input; you could use it for warnings, disclaimers or design customization.

Hidden

A special field that’s never visible to Users, which can take information from cookies or parameters in the URL; you can use this to capture information about the User’s browsing session which Agents can then see as part of the Ticket.

URL

This field lets Users enter any URL links.

Currency

This field lets Users enter any monetary values.

File

This field allows Users to attach any files to a Ticket.

Smart Field

Lets you to create custom Javascript fields.