You can access the Knowledgebase settings in Help Center > Knowledgebase > Settings.

Here you can enable and disable the Knowledgebase for each of your Help Centers.

The following options are also available:

• Homepage Short Cut Bar - You can select whether to show the Knowledgebase as a big button option on your homepage.

• Subscriptions - Allow Users to subscribe to articles and categories so they're notified of any updates.

• User Access - Define which Usergroups have access to the Knowledgebase.

Fields

Article fields allow you to add information to the article summary view for each article in your Knowledgebase.

This can be useful for further categorizing articles and drawing a reader's attention to specific pieces of information.

You can set up custom article fields in Help Center > Knowledgebase > Fields.

The field types available for articles are the same as those for Tickets.

Labels

You can add labels to articles to help summarize the content.

Users will also be able to click on article labels to automatically search all articles tagged with that label.

You can create and manage labels in Help Center > Knowledgebase > Labels.

For more information on managing labels view the Labels Guide.