Integrating Deskpro with your Slack workspace - Deskpro Support

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Integrations

Data

Data Security
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Data Transfer
- Importing Data
  - Import CRM Data (CSV Import)
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Appendix

Terminology
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Troubleshooting
- Inspecting AJAX requests with Chrome tools

Integrating Deskpro with your Slack workspace

in Apps

James Russ

Published: 21 Aug 2024|Last updated: 21 Aug 2024

The Deskpro Slack app provides a way for your agents to easily create and add notes to Deskpro tickets from Slack messages.

Installing the Deskpro Slack App

To connect your Slack workspace to your Deskpro help desk, first install the Deskpro Slack App.

Navigate to Admin > Apps & Integrations > Slack & Teams
Click install button within the install Slack integration section.

Slack Instructions.png

A new tab will open that will prompt you to connect your workspace with the Deskpro Slack App. Press the Allow button

Great the Deskpro Slack app has been installed to your Slack Workspace

Creating Deskpro tickets via Slack

With the Deskpro Slack application installed you can check out our agent guide on how to create and manage Deskpro tickets via Slack here.

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