You can create and edit Teams under Agents > Teams. Click on an existing Team to edit its details.

Click + New to create a new Team, enter its name and select which Agents are members of the Team by using the search bar.

You can also assign a Team Avatar, an icon which is shown in various parts of the Agent interface.

Select Pick Icon or Upload Image, then select the icon or image for the Team.

Agents can see the Team Avatar when a Team is shown in the Agent interface.