Agent Primary Teams - Deskpro Support

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Agent Primary Teams

in Agent Teams

Published: 21 Sept 2021|Last updated: 18 Oct 2021

If an Agent has more than one Team, you have to select a Primary Team which is set on the Agent’s profile in Agents > Agent Profiles and will be displayed with a blue flag next to the Primary Team's name.

The Primary Team has two effects:

It is the Team used when the Agent selects Assign To My Team from the individual Ticket view in the Agent interface.
Some Automated Actions have an option to assign a Ticket to the ‘current Agent’s Team’; this is the Primary Team.

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next pageAgent Security Settings previous pageCreating and Editing Agent Teams

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