Recurring Tickets is a feature that lets you create tickets on a regular schedule (hourly, daily, weekly, monthly) for repeated processes, such as running a backup, checking fire alarms, updating sales records, or customer invoicing.

If your organization has a number of repeated processes, recurring tickets will create the tickets for your team at regular intervals to reduce the need to manually create tickets that are needed on a specific schedule, and help reduce agent error and forgetfulness.

Benefits are that the ticket will be created with the relevant fields for an agent to complete once its created.