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Introducing Deskpro

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- Creating Lite Agents
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- Introduction to Ticket Templates
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- Adding Ref Codes to Ticket Emails
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Business Rules

Queues
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Search
- Introducing Search
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FQL Guide
Macros
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Interface Defaults
- Default Ticket Options
Recurring Tickets
- Introduction to Recurring Tickets
- Creating a Recurring Ticket

Workforce Management

Deskpro AI

AI Configuration & Management
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AI Agent Productivity
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CRM

Integrations

Data

Data Security
- Data Security Options
Data Transfer
- Importing Data
  - Import CRM Data (CSV Import)
  - Importing User, Organization and Ticket CSV Data
    - Supported Languages & Locale Codes
- Exporting Data

Appendix

Terminology
- Deskpro Terminology
Troubleshooting
- Inspecting AJAX requests with Chrome tools

Proactive Chat Settings

in Legacy Messenger Setup

Published: 21 Sept 2021|Last updated: 9 Jan 2024

When you first enable Messenger you will have a passive Widget by default.

This means when a User navigates to your site or Help Center they will just see the icon discreetly placed in the corner of your page:

Messenger Widget.png

If you'd like to actively push your Users towards your Chat channel you can use the proactive Chat option.

To enable this go to Channels > Chat > Messenger Settings > Proactive Chat

Proactive Chat Phrases

You can edit four phrases on the proactive Chat Widget; Greeting Title, Title, Description and Button Text.

Proactive Chat.png

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Proactive Chat Phrases