User Rules - Deskpro Support

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User Rules

in User Management

Christine Loh

Published: 22 Sept 2021|Last updated: 18 Oct 2021

User rules allow a User to be added automatically to a certain Usergroup. Users will be added into a Usergroup if their email address pattern matches the rules you have defined.

You can select + New to create a new rule.

Example

Here we have emails that follow this pattern @331Benergy.co.uk so they will be added to the Internal Users group.

To read more about creating Usergroups see the Introduction to Usergroups section.

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