Contact Us - Deskpro Support

Cloud or On-Premise? Are you looking for a Cloud or On-Premise (self-hosted) solution?

Helpdesk Team Size How many agents/staff use your helpdesk?

Type of Inquiry *

Cloud or On-Premise helpdesk *

Which browser is this occurring on? Please include version number

Which operating system are you using? Please include version number

Steps to Reproduce Please detail steps to reproduce if possible

CC

Please attach the following: Server Report File, Ticket Debug File (if related to specific tickets) , Any errors in your Developer Console that are relevant

Your Helpdesk’s URL * The URL of your Deskpro Helpdesk i.e. the url of the agent login screen.

Company HQ Country * The country where your company is head quartered.

Meta Business Manager ID * Your Meta Business Manager ID, formally known as "Facebook Business Manager ID".

Business Sector *

Expected Message Volume per Month * Roughly how many WhatsApp messages are you expecting to send per month.

Cloud or On-Premise?

Cloud Account URL *

Upgrade query type

Preferred Migration Date By default migrations will run at 9am UTC, if you would like to request a different time, please include this in your message.

Severity *

Affected Area *

I recognise that support for this type of issue may be outside the scope of the support package and this support may incur an additional charge at the Deskpro hourly rate.

How much of the product is affected by this issue? *

Who is affected by this issue? *

Add attachment

Name *

Email *

Department *

Subject *

Desired Number Type *

Company Name * Your company's name

Registration Authority *

Business Registration Number *

Company Website Address * Your company's business website address

Business Address * For Local UK numbers, a UK business address is required.

Emergency Address Only required if different from Business Address.

Authorized Representative's Name * Authorized representative should be a senior person in the company who is responsible for Phone Numbers.

Authorized Representative's Work Email *

Proof of Identity Documentation Businesses not using a UK Companies House Registration Number must provide an excerpt from the commercial register to prove their identity.

Message *