Ötlettár - Deskpro Support

Cím	Állapotváltozás	Hozzászólás?
Better management of the categories	Planning Collecting Feedback	2
Admin able to sign agents out of chat	Planning Under Review	1
Insert KB article link/content into a new ticket	Planning Collecting Feedback	0
Store customized Twig templates in filesystem for versioning	Planning Collecting Feedback	0
Mention creation of linked tickets as notes	Planning Collecting Feedback	0
Trigger rule by number of replies on a ticket	Planning Collecting Feedback	0
Tree view for linked tickets	Planning Collecting Feedback	0
Simplify task of creating a ticket from agent interface	Planning Collecting Feedback	0
Add Separate Notification for Mentions in Tickets	Planning Collecting Feedback	1
Ability to "Notify All Agents" in Triggers	Planning Collecting Feedback	0
Move Messages to Other Tickets	Planning Collecting Feedback	0
Bugzilla Integration	Planning Under Review	0
Integration with TFS online	Planning Under Review	4
Reports - Easy search of labels by date range, organisation etc.	Planning Collecting Feedback	0
Add Priority to Android App	Planning Collecting Feedback	0
Secure emails & Customer communications	Planning Collecting Feedback	1
Add CMDB functionality	Planning Collecting Feedback	0
Ability to Show a live updating report for all agents	Planning Collecting Feedback	1
Properties in agent interface doesn't wrap text	Planning Collecting Feedback	0
Download all attachments at once	Planning Collecting Feedback	6
Windows 8.1 Notification	Planning Collecting Feedback	0
Billing in New Ticket Window	Planning Collecting Feedback	0
Forward a ticket via macro	Planning Collecting Feedback	1
Customize update chat message for agents	Planning Collecting Feedback	0
Public tasks should be visible only in the ticket scope	Planning Collecting Feedback	0
Linking to ticket without whole view state	Planning Collecting Feedback	0
Enable Escalation Trigger for Main Ticket Owner Only	Planning Collecting Feedback	0
Making teams dependant of departments	Planning Collecting Feedback	0
Links in custom ticket fields	Planning Collecting Feedback	0
Replace the main user by the first person in CC	Planning Collecting Feedback	0
Insert KB article into Chat	Planning Planning	0
Mentioning a ticket	Planning Collecting Feedback	3
New Article Notification	Planning Collecting Feedback	1
More powerful "convert ticket to knowledgebase (kb) article"	Planning Collecting Feedback	0
offers kb & tickets to agent when opening a ticket (from agent interface)	Planning Collecting Feedback	0
Keyboard navigation for drop-down fields	Planning Collecting Feedback	0
Sending history in customer reminders	Planning Collecting Feedback	0
Better management of organizations and users	Planning Collecting Feedback	1
Ticket Layout Editor for Billing	Planning Collecting Feedback	0
Enable browser spell check in tinyMCE editor	Planning Collecting Feedback	1
Request to have ticket filters similar to email triggers	Planning Collecting Feedback	1
Restrict agent permissions to Knowledgebase (KB)	Planning Collecting Feedback	1
Sort order and first and last buttons	Planning Collecting Feedback	0
Manager Approval Process	Planning Collecting Feedback	1
Ability to disable or turn off the "Upload a File" feature in chat	Planning Under Review	0
Customer Feedback preselected options	Planning Collecting Feedback	0
Add "Unassigned" to "Set Agent" within Macros	Planning Collecting Feedback	1
Preview feature to create custom email replies	Planning Collecting Feedback	1
Include user message in SLA alert email	Planning Collecting Feedback	0
Filters - On Hold	Planning Collecting Feedback	0

Cím

Állapotváltozás

Hozzászólás?

Tevékenység

Better management of the categories

Planning Collecting Feedback

2