Ötlettár - Deskpro Support

Cím	Állapotváltozás	Hozzászólás?
Allow blocking of domains at chat level	Planning Under Review	0
Customizable Checklists that can be inserted into a ticket interface	… Collecting Feedback	2
Mass-merge tickets for the same customers	Planning Collecting Feedback	1
Managing Custom Fields in Admin	Planning Collecting Feedback	1
Add metadata for knowledgebase articles	… Collecting Feedback	2
JIRA integration - carry over text	Planning Collecting Feedback	1
Modify Default set of Ticket Email Notifications	Planning Collecting Feedback	0
cc: Field in User Interface Should Accept Semi-Colon as well as commas	Planning Collecting Feedback	0
Changing the font family-color of the chat/ticket widget.	Planning Collecting Feedback	0
More information on incoming chat pop up screen for agents	Planning Under Review	0
Implement an all/none toggle on ACL lists	Planning Collecting Feedback	0
Triggers and Escalations based on Assigned Agent properties	Planning Collecting Feedback	0
Hide other Agents	Planning Collecting Feedback	6
Add schema or RDFa markup	… Collecting Feedback	2
Ticket creation date should be that of email receipt date	Planning Collecting Feedback	0
Add more flags for agents to use	Planning Collecting Feedback	0
Improved anti-spam tools	Planning Collecting Feedback	0
Add agents as followers when mentioned in a note	Planning Collecting Feedback	0
Email addresses for Teams	Planning Collecting Feedback	0
Custom user fields for specific usergroups	Planning Collecting Feedback	0
Add agents to new Access Groups automatically	Planning Collecting Feedback	0
Disable automatic sending emails	Planning Collecting Feedback	0
More sort options in CRM/Feedback/Publish modules	Planning Collecting Feedback	1
User Dashboard on user portal	… Collecting Feedback	1
Template and Phrase searching	… In Development	2
Allow push-message via the live chat system	Planning Collecting Feedback	0
JIRA portal triggers	Planning Collecting Feedback	1
Show support hours and current time on portal	Planning Collecting Feedback	1
Ability to change chat widget appearance based on whether agent is available or not	Planning Collecting Feedback	0
Ability to add company logo to chat widget	Planning Under Review	1
Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality	Planning Collecting Feedback	1
Ability to expand columns in Agent ticket grid	Planning Collecting Feedback	1
Selecting between Chat & Ticket in website widget	Planning Under Review	0
Sort SLA's in admin interface	Planning Collecting Feedback	0
Create a new sort order for "Date of last agent activity" (so agent notes are included)	Planning Collecting Feedback	0
Add ability to clean up or filter unused images and files	Planning Collecting Feedback	0
Allow entire IP subnets in whitelist	Planning Collecting Feedback	0
Ability for Admin to remote logout agent	Planning Collecting Feedback	1
Implement management commands using API in a multi-threaded capable platform.	Planning Collecting Feedback	1
Noises for notifications for tickets or IM	Planning Collecting Feedback	1
Ignore SSL errors in Web Hook action	Planning Collecting Feedback	0
Change chat widget status based on available agents.	Planning Under Review	4
IM Notification or Flags	Planning Under Review	1
Triggers based on chat	… Collecting Feedback	4
Ticket forward notification	Planning Collecting Feedback	0
Modification to Fields display for filters, ordering, and grouping	Planning Collecting Feedback	0
Agent Seperation for Knowledgebase Sections	… Collecting Feedback	2
Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open	… Collecting Feedback	2
Renaming of downloaded files	Planning Collecting Feedback	1
Time Log Custom Field Variables	Planning Collecting Feedback	0

Cím

Állapotváltozás

Hozzászólás?

Tevékenység

Allow blocking of domains at chat level

Planning Under Review

0

Customizable Checklists that can be inserted into a ticket interface

… Collecting Feedback

2