Listanézet Állapotváltozás Cím Állapotváltozás Hozzászólás? Tevékenység Sort list pane view by clicking on head of column … Collecting Feedback 1 FZ Please add search articles by author … Collecting Feedback 0 AD Testing for Office Hours in Templates … Collecting Feedback 0 KS Ability to filter tickets by JIRA status … Collecting Feedback 0 J Delegate the maintenance of Knowledgebase articles to non-Agents … Collecting Feedback 0 BA Group Custom Reports Planning Collecting Feedback 2 DJ KR LJ Add Today as relative date Planning In Development 2 AD MW Tickets filter in mobile version … Collecting Feedback 0 Add an attachement using the JIRA app in Deskpro Planning Collecting Feedback 1 A MW Disregard tickets ONHOLD from SLA-plan Planning In Development 3 A SK W Agent Unable to Set Language on New Ticket … Collecting Feedback 0 C List of user Downloads through the REST API … Collecting Feedback 0 JD Enable Trigger on Billing & Logs add/update … Collecting Feedback 0 gf Condensed view of Ticket & messages in Agent Interface … Collecting Feedback 0 CJ Reorder custom choices - Nesting … Collecting Feedback 0 Ticket locked information to be smaller Planning Collecting Feedback 1 C MW Round Robin Queue outside Working Hours … Collecting Feedback 1 C SC Ability to have different working hours for different days of the week … Collecting Feedback 2 C DP SC Away from Desk to disable Round Robin for Agent Planning Collecting Feedback 4 C MS CC RC TT API should return ID of "predefined choices" custom field … Collecting Feedback 0 Allow the use of variables in signatures. … Collecting Feedback 2 K K Copy form layout from another department … Collecting Feedback 0 K Working hours taken into account in escalations OR SLAs to be completed by actions Planning Under Review 4 SF JS EL SK IB Would like more settings on ticket archiving … Collecting Feedback 0 SF On hold in reporting … Collecting Feedback 0 DB Chat fields required to help with chat reporting … Collecting Feedback 0 R Tasks Included in Quick Search Results … Collecting Feedback 0 CH Include Full Date Instead of "x days ago" on tickets Planning Collecting Feedback 2 CH T SH Add agents to teams while AD synchronization … Collecting Feedback 0 ON Provide API Mechanism to authenticate users against Deskpro DB … Collecting Feedback 0 RS Ability to customize satisfaction survey questions Planning Collecting Feedback 2 CM C Department separation … Collecting Feedback 0 CB Adding a drop down for user CC selection when creating a ticket … Collecting Feedback 1 KC LB Allow agent filtering on Ticket Satisfaction reports … Collecting Feedback 1 JV Add agent permission to view \ hide Notes field. … Collecting Feedback 0 JV Addition of a Time Stamp Variable for Snippets … Collecting Feedback 0 e Customization of who the Customer Satisfaction Survey is sent to … Collecting Feedback 0 BM Allowing for text to be added above Reply Line … Collecting Feedback 0 AB Tasks visible to clients (by agent choice) based on ticket … Collecting Feedback 1 MS System wide holiday & working hours definition Planning Collecting Feedback 3 R CC CB BB Mailchimp Integration Planning Under Review 0 CM Allow for “Internal Only Tickets” … Collecting Feedback 3 LD FZ SW Create an OR function for custom filters Planning Collecting Feedback 4 SP TD C Allow us to send a CC to additional emails on the account … Collecting Feedback 1 LB Give Users Service (Support) Credits to use as part of their support contract … Collecting Feedback 1 IC RC Option to alphabetize category list items Planning Collecting Feedback 0 CB More conversation in linked tickets created Planning Collecting Feedback 0 Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests Planning Collecting Feedback 0 SF Department ticket bubble color Planning Collecting Feedback 0 K Quick Actions for Compact ticket list view … Planning 3 Előző oldal11. oldal…1818. oldal1919. oldal2020. oldal2121. oldal22Jelenlegi oldal2323. oldal2424. oldalKövetkező oldal
