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Bug Report Suggestion DPQL Reports
Submit Feature Request
Bug Report Suggestion DPQL Reports
Ötlettár
Ötlettár
Submit Feature Request
Bug Report Suggestion DPQL Reports
Title
Status change
Hozzászólás?
Activity
Deactivate or limit API logging
… Collecting Feedback
0
Search via the Product root/familiy as well as version
… Collecting Feedback
0
Send email to Teams as well as individuals
… Collecting Feedback
0
Replying to tickets by email that can add follower
… Collecting Feedback
0
Ability to search inside of attachment like PDF and word and text files
… Collecting Feedback
0
Exchange public folder support
… Collecting Feedback
0
Adjustable column headers in agent interface
… Collecting Feedback
0
Hide disabled users from Agent searches
… Collecting Feedback
0
More control over SLA alerts
… Collecting Feedback
0
Adding a Service Catalog within Deskpro (ITIL)
… Collecting Feedback
0
Possibility to translate Signature
… Collecting Feedback
0
Make time registration as duty field mandatory for agent
… Collecting Feedback
0
Add download hotlinks via API
… Collecting Feedback
0
Toggle showing user email address
… Collecting Feedback
0
Filter for "Last Agent Note"
Planning Collecting Feedback
2
Sort list pane view by clicking on head of column
… Collecting Feedback
1
Please add search articles by author
… Collecting Feedback
0
Testing for Office Hours in Templates
… Collecting Feedback
0
Add Agent that Receives Feedback as Follower on the Ticket
… Collecting Feedback
0
HTML code "instant view"
… Collecting Feedback
0
Ability to filter tickets by JIRA status
… Collecting Feedback
0
Delegate the maintenance of Knowledgebase articles to non-Agents
… Collecting Feedback
0
Group Custom Reports
Planning Collecting Feedback
2
Add Today as relative date
Planning In Development
2
Tickets filter in mobile version
… Collecting Feedback
0
Add an attachement using the JIRA app in Deskpro
Planning Collecting Feedback
1
Disregard tickets ONHOLD from SLA-plan
Planning In Development
3
Agent Unable to Set Language on New Ticket
… Collecting Feedback
0
List of user Downloads through the REST API
… Collecting Feedback
0
Enable Trigger on Billing & Logs add/update
… Collecting Feedback
0
Condensed view of Ticket & messages in Agent Interface
… Collecting Feedback
0
Transfer article comment to ticket queue
… Collecting Feedback
0
Reorder custom choices - Nesting
… Collecting Feedback
0
Ticket locked information to be smaller
Planning Collecting Feedback
1
Round Robin Queue outside Working Hours
… Collecting Feedback
1
Ability to have different working hours for different days of the week
… Collecting Feedback
2
Away from Desk to disable Round Robin for Agent
Planning Collecting Feedback
4
API should return ID of "predefined choices" custom field
… Collecting Feedback
0
Allow the use of variables in signatures.
… Collecting Feedback
2
Copy form layout from another department
… Collecting Feedback
0
Working hours taken into account in escalations OR SLAs to be completed by actions
Planning Under Review
4
Would like more settings on ticket archiving
… Collecting Feedback
0
On hold in reporting
… Collecting Feedback
0
Chat fields required to help with chat reporting
… Collecting Feedback
0
Tasks Included in Quick Search Results
… Collecting Feedback
0
Include Full Date Instead of "x days ago" on tickets
Planning Collecting Feedback
2
Add agents to teams while AD synchronization
… Collecting Feedback
0
Provide API Mechanism to authenticate users against Deskpro DB
… Collecting Feedback
0
Ability to customize satisfaction survey questions
Planning Collecting Feedback
2
Department separation
… Collecting Feedback
0