Listanézet Állapotváltozás Cím Állapotváltozás Hozzászólás? Tevékenység Make quick search navigatable with keyboard Planning Collecting Feedback 0 MW Make custom user and organisation fields available in list views for persons/organisations Planning Collecting Feedback 0 MW Option to have customers' timezone inherit from their organizations' time zone Planning Collecting Feedback 1 TD EL More positions (and other options) for the chat widget Planning Collecting Feedback 0 c Show number of replies by Agent or by User in the ticket overview Planning Collecting Feedback 0 MW Possibility to add files to a reply or a note when they are edited (like when i create them) Planning Collecting Feedback 0 c Real integration via plugin in CMS Planning Collecting Feedback 0 c Internal notes/comments (only for agents) in an article. Planning Collecting Feedback 0 c Show if message was edited Planning Collecting Feedback 0 MW Separate SLAs in Ticket overview Planning Collecting Feedback 1 MW DS Renaming and dating Problems after creation Planning Collecting Feedback 0 MW JIRA addon to display DeskPro-Tickets in JIRA issue Planning Collecting Feedback 0 MW Options to disable more Features for better usability Planning Collecting Feedback 0 MW Hiding the Ticket language field Planning Collecting Feedback 0 MW Visual fine tuning of Department drow down Planning Collecting Feedback 0 MW Show organisation avatar in ticket Planning Collecting Feedback 1 MW CD API for Satisfaction Planning Collecting Feedback 1 MW s Change Date Time input format for date fields Planning Collecting Feedback 0 TD Download ticket as PDF without agent notes Planning Collecting Feedback 2 JS JS DH Improvements for the chat feature. Planning Collecting Feedback 0 c Allow additional criteria on the default email account triggers Planning Collecting Feedback 0 CB Dark/Night mode theming? Planning Collecting Feedback 15 k SM AI TP Start Ticket in Agent Interface via URL Planning Collecting Feedback 1 RM CD Extend the allowed Helpdesk 'reset' time beyond 90 days (to unlimited) Planning Collecting Feedback 0 Small Field Names in v5 Planning Collecting Feedback 0 KO Ability for categories in Knowledgebase to be translated when user changes language Planning Collecting Feedback 0 Adding more columns to the 'linked tickets' tab Planning Collecting Feedback 1 RC Better naming of embedded images Planning Collecting Feedback 1 CD Ability to disable Your Account feature from the portal Planning Collecting Feedback 0 SH Integrate agent chat with Slack Planning Collecting Feedback 1 RC YA Add ability to automatically login the user with an link and token Planning Collecting Feedback 0 Ability to create unique date drop downs in reports Planning Collecting Feedback 2 KW JL Ability to set an alert when an email has failed to be sent Planning Collecting Feedback 3 VR SH SB Knowledgebase and Downloads Navigation Improvements Planning Under Review 0 Ability to report on missed chats Planning In Development 0 Improve the delay between New News Posts and New News email notifications … Under Review 1 MP Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed … Under Review 1 RC Audit Log- Changes to Agent Permissions Planning Collecting Feedback 0 Change Password field visible when Deskpro has no control over the remote password Planning Collecting Feedback 0 JM Content v2 API POST for Articles/Downloads Planning Collecting Feedback 1 J CD Add generic S3 support for 3rd party S3 clusters Planning Collecting Feedback 0 JM Mass Action Forwarding to a person that isnt an agent on the system Planning Collecting Feedback 0 H Add agent-forwarded messages to ticket through tag Planning Collecting Feedback 0 TS Sync AD user info … Collecting Feedback 2 KK SH DM Additional Agent Trigger Criteria Planning Under Review 1 J Ability to restrict certain agents from viewing notes Planning Collecting Feedback 0 DT Ability to Analyze and Manage News Subscribers Planning Collecting Feedback 1 KR Azure Logic App connector Planning Collecting Feedback 0 Add ability to select certain times of the day for chat to be available. Planning Collecting Feedback 1 Ck j Add a list of related articles in /kb/{article_id} to the response output Planning Collecting Feedback 0 MT Előző oldal11. oldal…1515. oldal1616. oldal1717. oldal18Jelenlegi oldal1919. oldal2020. oldal2121. oldal…2424. oldalKövetkező oldal
