Ötlettár - Deskpro Support

Kedvelések	Cím/Szerző	Státusz	Hozzászólás?	Tevékenység
4	Improve Ticket Summary Tab Usability Elena 2025. márc. 31.	Collecting Feedback	0	4H
0	Rotating 24-hour Agent Shifts Elena 2025. márc. 31.	Collecting Feedback	0
1	Adobe Integration Kimberley D Byrd 2025. febr. 20.	Report	0	4H
3	Intelligent ticket assignment Kyle Griffin 2024. máj. 17.	Report	0
1	Be able to mark an email as important John Monkhouse 2024. ápr. 16.	Report	0	9H
0	Brand Information for Snippets John Monkhouse 2024. ápr. 16.	Report	0
1	Merge billing items when merging people or companies Lieven Embrechts 2024. márc. 29.	Report	0
2	avoid excessive registered users in CRM Lieven Embrechts 2024. márc. 29.	Report	0
2	To allow mention of agent teams in notes section Sangeetha Lakshminarayana 2024. márc. 13.	Report	0
1	Display file name in history for 'file' field type Koen 2024. márc. 11.	Report	0
0	Display file name in history for 'file' field type Koen 2024. márc. 11.	Report	0
1	Copy a Approval John Monkhouse 2024. márc. 5.	Report	0
0	Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing) Allen, Eric 2024. márc. 5.	Report	0
0	Default department per usergroup Koen 2024. febr. 22.	Report	0
2	Copy a Macro and Triggers John Monkhouse 2024. febr. 16.	Collecting Feedback	1	1Év
2	Help Center: publish calendar with events Koen 2024. febr. 16.	Report	0
1	Datepicker Service \| Ascoo-ITS 2024. febr. 16.	Report	0
1	Publish guide on search results Bas Rikkerink 2024. febr. 15.	Report	0
1	Change order of search result tabs Bas Rikkerink 2024. febr. 15.	Report	0	1Év
1	Form condition for fields based on user group Koen 2024. febr. 14.	Report	0
1	Add 'Review date' option for Guide Koen 2024. febr. 14.	Report	0
0	Option to auto-expand table in report so it always shows all all values Koen 2024. febr. 8.	Report	0
0	Sort field values in Reports according to a) order set for the field b) highest number Koen 2024. febr. 8.	Report	0
0	Allow agent (not-admin) to manage values (options) of specific field Koen 2024. febr. 8.	Report	1	1Év
0	Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department. Robert Lochen 2024. febr. 6.	Report	0
0	Trigger Suggestions John Monkhouse 2024. febr. 6.	Report	0
2	Agent Messages Text Entry Samuel Wolfe 2024. febr. 5.	Report	0
3	Displaying names on agent notes David Palmquist 2024. jan. 29.	Report	0
1	View Department John Monkhouse 2024. jan. 26.	Report	0
3	Customer Admin Roles John Monkhouse 2024. jan. 25.	Report	0
1	Agent login logs - API support Izsak Szikra 2024. jan. 16.	Report	0
1	Give agent permission to edit values of a specific field Koen 2024. jan. 15.	Report	1	1Év
1	Add 'send (agent) email' action to macro functionality Koen 2024. jan. 13.	Report	0
1	Create multiple tickets from 1 user ticket submission Kim Gilmour 2024. jan. 11.	Report	0
1	Mass update Team of ticket via Admin area Koen 2024. jan. 9.	Report	0
0	Searching/filtering for chats that are not live Christian Cantinelli 2024. jan. 8.	Report	0
0	Lists for chats that are not live Christian Cantinelli 2024. jan. 8.	Report	0
7	UNDO....on sending message to customer Marion Abramo 2024. jan. 5.	Report	0
0	Send a link to the ticket for the user to view via SMS Staffan Hugemark 2023. dec. 15.	Collecting Feedback	0
0	Voice Broadcasting Request Gabbi 2023. dec. 7.	Report	0
0	Approval for Helpdesk Articles Lucas Wood 2023. dec. 5.	Report	0
0	Article/News/Community comment to email Marion Abramo 2023. dec. 1.	Report	0
4	Option to delete a user without deleting their tickets Marion Abramo 2023. nov. 22.	Report	0
1	Add label while creating ticket as agent Jan Gerlach 2023. nov. 22.	Report	0
0	Separation line - font task bar Shea Manion 2023. nov. 20.	Report	0
3	[UX suggestion] Change label 'Add' to 'Add label' Koen 2023. nov. 10.	Report	0
1	Add interface to mange Problems, just like you can manage Snippets Koen 2023. nov. 9.	Report	0
1	Hide messages Adin Rand 2023. nov. 9.	Report	0
1	Duplicate Detection Ashley Clark 2023. nov. 7.	Collecting Feedback	0	3H
0	populate organisation field when an agent creates a ticket Lieven Embrechts 2023. okt. 27.	Report	0

Kedvelések

Cím/Szerző

Státusz

Hozzászólás?

Tevékenység

4

Improve Ticket Summary Tab Usability

Elena

2025. márc. 31.

Collecting Feedback

0