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Feature Request (1220)
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We would like attachment previews in messages; similar to how Outlook works. Par...
10D -
Currently it isn't possible to report on tickets linked to JIRA issues. This wou...
12D -
In the approval email for the approval/reject link to be all that the approver n...
16D -
This would also be helpful for my organization.
Bug Report (119)
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when merging company records (eg for a duplicate company name), Tickets are merg...
1M -
Hi Michael - V2 is the officially supported version. My apologies for the confus...
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Hi Marion, sorry to hear the feedback here. Can you give us any more specific ex...
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Wow thought it was normal cause of Chrome memory hog but glad to see we are not ...
Suggestion (120)
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It would be useful if there was a date field where you could select a range of...
29D -
It would be helpful if there was an option for managers of parent organizations ...
1M -
I am surprised that this is not enabled by default, it looks like it was availab...
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We would like this option to be availble for non agents as well:
2M
DPQL Reports (11)
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If you would like to report which tickets have been closed with one message from...
1Y -
We can run the report below to find the percentage of tasks that we are completi...
1Y -
This report gives us a count of positive, negative and neutral satisfaction rati...
1Y -
This query generates a list of users who have a value for a custom field which i...
1Y