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Feature Request (1251)
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We would like the ability to transfer calls to external numbers (numbers that ar...
1D -
It will be great if in the Ticket Update Trigger there is an added criteria 'SLA...
3D -
This would be an ideal feature for many of us as explained by Tom.
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Currently it isn't possible to report based on usergroups. It would be helpful ...
1M
Bug Report (119)
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when merging company records (eg for a duplicate company name), Tickets are merg...
6M -
Hi Michael - V2 is the officially supported version. My apologies for the confus...
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Hi Marion, sorry to hear the feedback here. Can you give us any more specific ex...
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Wow thought it was normal cause of Chrome memory hog but glad to see we are not ...
Suggestion (133)
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Multi-language is currently not supported in the mobile apps. This would obviou...
1M -
If you pull a very basic report exporting data on tickets with custom fields, e....
1M -
We'd like to integrate Calendly events & notifications with Deskpro help desk ti...
1M -
Ability to add a value to, or remove a value from, a category-like field We have...
1M
DPQL Reports (9)
View all DPQL ReportssRecent activity
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We can run the report below to find the percentage of tasks that we are completi...
1Y -
This report gives us a count of positive, negative and neutral satisfaction rati...
2Y -
This query generates a list of users who have a value for a custom field which i...
2Y -
Unresolved ticket broken down by organizations: SELECT tickets.id, tickets.date...
2Y