Ötlettár - Deskpro Support

Title

Status change

Hozzászólás?

Activity

DQPL: Total ticket open time - Work hours only

… Report

0

Scheduled tickets/tasks

Report 8mos Collecting Feedback

1

Process agent email replies to notes as notes, and emails to replies as replies.

Report 10 hónap Collecting Feedback

0

Group by status.

Collecting Feedback 17 másodperc Report

0

Reporting on usergroups

… Collecting Feedback

1

Create report that lists out the person the chat is aimed at in a note

… Collecting Feedback

0

Change the default selection in the ticket search

… Collecting Feedback

0

Reports for users

… Collecting Feedback

0

Improved live reporting for Voice

… Collecting Feedback

0

Ability to create variables/global fields in the system

… Collecting Feedback

0

Display organization Parent in ticket as well as the Organization

… Report

0

Improve ticket debug logs

… Collecting Feedback

0

Increase amount of tickets shown in ticket list

… Collecting Feedback

0

Agent assigning Team view

… Collecting Feedback

0

Improve HTML table formatting

… Collecting Feedback

0

Slack App : Voice Integration

… Report

0

Chat permissions options, view historical chats.

… Collecting Feedback

0

CRM Listing - ability to show or hide Users set to "disabled"

… Collecting Feedback

0

Ability to have individual meta titles for users

… Collecting Feedback

0

Parsing message content into custom fields

… Collecting Feedback

0

More filter options for text box custom fields

… Collecting Feedback

0

API for getting the result of a DPQL Query

… Report

0

When copying text into Deskpro reply box, would like it to retain original formatting

… Collecting Feedback

0

Open in a new tab checkbox for Guides

… Under Review

0

Option for custom links behind the ticket ID number in reports

… Collecting Feedback

0

Task criteria in ticket triggers

… Collecting Feedback

0

Hiding Untranslated Articles

Under Review 34 másodperc Collecting Feedback

1

Guide Subscriptions/Notifications

… Collecting Feedback

0

Stop logged in users from being able to edit their name in the ticket submission form

… Collecting Feedback

0

Retain existing field values when adding other values to a multi select field via a trigger

… Collecting Feedback

0

Import/Export of objects from the admin area, such as triggers and templates.

… Report

0

Chat Escalation

… Report

0

Integration of Jira App with Multiple Jira Instances\ Servers

… Collecting Feedback

0

Macro Action Option to Add Snippet as a Note

Report 5 másodperc Collecting Feedback

0

Allow to change the number of day outgoing emails retained

Report 1 hét Collecting Feedback

0

Hot comment or warning about user or organization

Report 1 hét Collecting Feedback

0

More options for assigning missed calls & voicemails

… Collecting Feedback

1

Ability to add options for the 'remove' option on a ticket

… Collecting Feedback

0

Attachment previews for agents in Deskpro

… Collecting Feedback

0

Report for Jira linked tickets

… Collecting Feedback

0

For the approval email approve/reject link to not require a login from approver

… Collecting Feedback

0

Allow a parameter for a report that defaults to the currently logged in agent

… Report

0

Visibility of members of a child organization on organization page

… Collecting Feedback

0

Apply triggers based on number of tickets assigned to an agent

… Collecting Feedback

0

Voice Overflow Queue

… Report

0

Voice Operating Hours

… Report

1

Remove the 'download as csv' and 'print' buttons on dashboard widgets

… Collecting Feedback

0

Merge ticket trigger criteria

… Collecting Feedback

0

Change ticket tab order in the agent view

… Collecting Feedback

0

For agents to get notifications if their reply has bounced

… Collecting Feedback

0