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Tevékenység
Option to Disable Agent IM
Under Review 2yrs Collecting Feedback
3
Let the agent know when the department was bcc'd and not the recipient
… Collecting Feedback
1
Viewing agent-only notes
Planning Under Review
2
Add time and\or charges under the properties tab.
… Collecting Feedback
0
Ability to CC (carbon copy) through JSON API
… Collecting Feedback
0
See and select tickets from within the Reporting menu
… Collecting Feedback
0
Adding in "The user has been waiting for..." to Type list for Ticket SLAs
Planning Under Review
1
Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
Planning Collecting Feedback
1
Change author of articles
… Collecting Feedback
1
Load-balanced ticket distribution
Planning Collecting Feedback
1
Printing / saving PDF of a User Record
… Collecting Feedback
0
Attach file using the JIRA App
Planning Collecting Feedback
2
Custom fields on ticket message in agent interface
… Collecting Feedback
0
Ability to disable sending chat transcripts to users
… Collecting Feedback
0
More settings for ticket deflection
… Collecting Feedback
0
Split permissions out such it's possible to only inhibit edits to replies sent externally.
… Collecting Feedback
1
Windows 10 Mobile App
… Collecting Feedback
0
incorporate a "you can book me" feature.
Planning In Development
1
Custom Fields Dependent on Organization
… Collecting Feedback
0
Additional Avatar Sources
… Collecting Feedback
0
Regarding Article, comment validation
… Collecting Feedback
0
Granular Field Visibility Access in the CRM
… Collecting Feedback
0
Mass Action Add "Problem","Note", and "Merge"
Planning Collecting Feedback
6
Display Options for Layouts
Planning Collecting Feedback
2
@ Mentions in snippets
Planning In Development
1
Show fail date as a Display option
Planning Collecting Feedback
1
Working Hours for ticket triggers and escalations
Planning Collecting Feedback
3
Allow recently created articles on KB to be marked as *NEW*
… Collecting Feedback
0
Macros that prompt for input
… Collecting Feedback
0
Macros outside of tickets
… Collecting Feedback
0
Display CAPTCHA on first page of Feedback
… Collecting Feedback
0
Task creation usability enhancement
Planning In Development
1
Ability to edit published knowledgebase articles, but keep edits as draft
Planning Collecting Feedback
2
Organization users' time zone matching made easier
… Collecting Feedback
0
I want to be able to set a Users name and email automatically in the Chat Widget
Planning Collecting Feedback
1
Deactivate or limit API logging
… Collecting Feedback
0
Search via the Product root/familiy as well as version
… Collecting Feedback
0
Send email to Teams as well as individuals
… Collecting Feedback
0
Replying to tickets by email that can add follower
… Collecting Feedback
0
Ability to search inside of attachment like PDF and word and text files
… Collecting Feedback
0
Exchange public folder support
… Collecting Feedback
1
Adjustable column headers in agent interface
… Collecting Feedback
0
Hide disabled users from Agent searches
… Collecting Feedback
0
More control over SLA alerts
… Collecting Feedback
0
Adding a Service Catalog within Deskpro (ITIL)
… Collecting Feedback
0
Possibility to translate Signature
… Collecting Feedback
0
Make time registration as duty field mandatory for agent
… Collecting Feedback
0
Add download hotlinks via API
… Collecting Feedback
0
Toggle showing user email address
… Collecting Feedback
0
Filter for "Last Agent Note"
Planning Collecting Feedback
2