What are decisions?

The On Premise Controller has a number of configuration checks that we recommend but are not critical. For these instances, we generate a decision that explains what action can be taken.

The decisions page can be opened by clicking on the tab in the On Premise Controller's main menu.

Each decision will have details as to why the action is suggested and provide either an option to apply the changes automatically or give steps on how you can apply the suggested change in the event that the OPC is unable to apply the changes.

Example:

In this example the OPC has detected that the webGUI SSH terminal is disabled, to activate this feature you are required to run the command given.

Acknowledging decisions

To acknowledge any decision which will clear it from the active list you can click the "Acknowledge" button.

Previous decisions

Here you can see all decisions that have either been applied or marked as Acknowledged

Check for decisions

This option allows you to manually run all the decisions that are available to your OPC and helpdesk instance. This can be useful if you have made a change or reverted a setting and want to review the decision options again. An acknowledged or actioned decision will only re-appear as active if the conditions for it to be active are met.

Instance/Host

Here you can see if the decision applies to either the On Premise Controller or your Helpdesk instance. As the On Premise Controller supports multiple helpdesks, the name of the instance will be specified here. The hyperlink under the name will take you to a guide page with more details about the specific decision.

Decision

This shows you how the decision was marked as completed or acknowedged. Some are set automatically when your On Premise Controller or helpdesk instance are created.

Decision by

You can see how the last changes to the decision were made, currently the options here are 'cli' or 'admin'. cli advises that the required changes were made on the command line for the decision, admin indicates that the change was made inside by the OPC by a user with admin permissions.

Decision made

The date the decision was acknowedged or actioned.