Web

If an update is available for your instance, it will state below your current version that A new update is available and the Check for Update button will change to an Upgrade button

You can start the process by clicking on the Upgrade button to update to the latest version:

Once you click the button, you should see a window asking you to confirm if you want to perform a backup before updating your helpdesk.

You have a number of options here to manage your backups:

Create Backup - You can choose to not backup your helpdesk before the update, but we recommended that you do in case of any issues.

Safe Backup - See the note box above, this option will stop your helpdesk instance whilst the backup runs.

Backup Attachments - Select if you want your helpdesk attachments backed up, if you are using external storage or other backup methods for your attachements you can uncheck this option.

Delete Old Backups - This option is not checked by default and will remove any old backups taken before previous instance updates.

Once you have configured the backups to your requirements click 'Upgrade' to proceed with the backup and instance update.

CLI

You can update your OPC instance with the following command:

sudo opc inst -i {instanceID} update
 copy

To update instance to a specific version follow this guide