This section is for guides on managing Deskpro HA nodes.
- Installation
- Install on Linux
- Install on VMWare
- Install on Virtualbox
- Install on Proxmox
- Install on Hyper-V
- Install on Windows
- Accessing the OPC Web interface
- Using the OPC
- Creating an Instance
- Managing an Instance
- Deleting an Instance
- Problem Checker
- What is the Problem Checker?
- Enabling email notifications for the problem checker
- OPC Problems
- Instance Problems
- Problem checker showing "Unable to connect to instance replica"
- Database Connectivity
- Elasticsearch Connectivity
- Instance Deskpro Version
- Database Replication
- Cron jobs
- Container Status
- Elasticsearch Index Tenancy
- Database permissions
- Cron is paused
- S3 bucket policy is incorrect
- S3 credentials have not changed
- Not enough space for backups
- Backup failed
- Deleting old backups failed
- SSL expiry
- List of problem checks and their urgency
- Limit of total fields has been exceeded
- Decisions
- General Issues
- Debugging "deskpro_admin@localhost; Permission denied" errors
- How can an agent access an instance they are locked out of?
- Generating an OPC diagnostic report
- How do I reset the On-Premise master password?
- I've lost admin permissions and I'm locked out of Deskpro On-Premise
- MySQL "writing file" error
- How do I reset the OPC master password in Deskpro On-Premise?
- How do I enable remote terminal access for Deskpro support?
- Disable Container Caching
- Starting and stopping containers / cron in Deskpro On Premise
- Email settings show "Your account details are incorrect" when using Office365
- Email processing not working and exchange is showing an invalid_grant error
- Error when migrating from an earlier version of Deskpro
- Error when trying to perform a task on the OPC
- Seeing "Failed to delete backup" when trying to remove backups in the OPC
- Viewing running OPC jobs and managing them
- Accessing service information pages
- Docker rate limiting
- Gathering Telemetry Traces
- You have requested a non-existent service "portal_validation"
- Error Logs
- Database
- Firewalls and Networking
- Host Configuration
- Optimization
- Disk Management
- ElasticSearch
- Database
- Web
- Advanced instance setup and configuration
Pages in Node Management
I want to remove a node from my exsiting cluster
Authors list
Published: Jan 6, 2023
Last updated: Aug 8, 2023
Last updated: Aug 8, 2023
I want to remove helpdesk data from a node
Authors list
Published: Jan 6, 2023
Last updated: Aug 8, 2023
Last updated: Aug 8, 2023
Advanced guide on setting up a standby node using a SSH keypair
Authors list
Published: Jan 11, 2023
Last updated: Jan 12, 2023
Last updated: Jan 12, 2023
Please log in or register to submit a comment.