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Introduction

Overview
- What is the On-Premise Controller?
Requirements

Installation

Installation
- Which version should I use?
Install on Linux
- Linux Prerequisites
- Run the OPC install script
Install on VMWare
Install on Virtualbox
- Install the Virtualbox OVA
Install on Proxmox
- Install the OVA on Proxmox VE
Install on Hyper-V
- Install the Hyper-V OVA
Install on Windows
- Windows Prerequisites
- Installing on Windows

Using the OPC

Accessing the OPC Web interface
- Using the OPC command
Using the OPC

Instances

Clustering

Backups

Via the GUI
Via the CLI
- Backing up your instance
- Manual Backups
External Backups
- Considerations for External Backups

Troubleshooting

Advanced Configuration

Firewalls and Networking
Host Configuration
Optimization
- Database optimization
- PHP performance optimization
Disk Management
ElasticSearch
Database
- Modifying MySQL configuration
- Encrypting MySQL
Web
- Adding custom Nginx configuration
Advanced instance setup and configuration
- Migration of data from Zendesk to Deskpro

Horizon Upgrade

OPC and Docker

Deskpro container image

Configuring a NAT IP

in Firewalls and Networking

Published: Sep 13, 2022|Last updated: Sep 13, 2022

If you use a NAT IP which Deskpro is unable to detect, you may need to manually configure your IP to be able to access your instances via the IP address.

Web

Within the OPC, click on 'Settings' within the menu, then set your publicly accessible IP address in the Host Address field:

CLI

Run the following command in the CLI:

sudo opc config set --host-address '{ip_address}'
 copy

Replace the {ip_address} with your publicly accessible IP address.

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