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Introduction

Overview
- What is the On-Premise Controller?
Requirements

Installation

Installation
- Which version should I use?
Install on Linux
- Linux Prerequisites
- Run the OPC install script
Install on VMWare
Install on Virtualbox
- Install the Virtualbox OVA
Install on Proxmox
- Install the OVA on Proxmox VE
Install on Hyper-V
- Install the Hyper-V OVA
Install on Windows
- Windows Prerequisites
- Installing on Windows

Using the OPC

Accessing the OPC Web interface
- Using the OPC command
Using the OPC

Instances

Clustering

Backups

Via the GUI
Via the CLI
- Backing up your instance
- Manual Backups
External Backups
- Considerations for External Backups

Troubleshooting

Advanced Configuration

Firewalls and Networking
Host Configuration
Optimization
- Database optimization
- PHP performance optimization
Disk Management
ElasticSearch
Database
- Modifying MySQL configuration
- Encrypting MySQL
Web
- Adding custom Nginx configuration
Advanced instance setup and configuration
- Migration of data from Zendesk to Deskpro

Horizon Upgrade

OPC and Docker

Deskpro container image

Instance Deskpro Version

in Instance Problems

Published: Jun 29, 2022|Last updated: Jul 13, 2022

The current version of Deskpro is checked to determine if it is the latest version. The following warning is presented if it is determined that the current instance is not running the latest version of Deskpro:

Severity	Trigger
Low	Current version of Deskpro is out-dated

Remediation

Update the instance to the latest version of Deskpro using the buttons on the instance page.

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