The OPC has the ability to check for problems on the server and in running Deskpro instances. Problems will be checked at regular intervals and reported in the GUI with accompanying information.
- Installation
- Install on Linux
- Install on VMWare
- Install on Virtualbox
- Install on Proxmox
- Install on Hyper-V
- Install on Windows
- Accessing the OPC Web interface
- Using the OPC
- Creating an Instance
- Managing an Instance
- Deleting an Instance
- Problem Checker
- What is the Problem Checker?
- Enabling email notifications for the problem checker
- OPC Problems
- Instance Problems
- Problem checker showing "Unable to connect to instance replica"
- Database Connectivity
- Elasticsearch Connectivity
- Instance Deskpro Version
- Database Replication
- Cron jobs
- Container Status
- Elasticsearch Index Tenancy
- Database permissions
- Cron is paused
- S3 bucket policy is incorrect
- S3 credentials have not changed
- Not enough space for backups
- Backup failed
- Deleting old backups failed
- SSL expiry
- List of problem checks and their urgency
- Limit of total fields has been exceeded
- Decisions
- General Issues
- Debugging "deskpro_admin@localhost; Permission denied" errors
- How can an agent access an instance they are locked out of?
- Generating an OPC diagnostic report
- How do I reset the On-Premise master password?
- I've lost admin permissions and I'm locked out of Deskpro On-Premise
- MySQL "writing file" error
- How do I reset the OPC master password in Deskpro On-Premise?
- How do I enable remote terminal access for Deskpro support?
- Disable Container Caching
- Starting and stopping containers / cron in Deskpro On Premise
- Email settings show "Your account details are incorrect" when using Office365
- Email processing not working and exchange is showing an invalid_grant error
- Error when migrating from an earlier version of Deskpro
- Error when trying to perform a task on the OPC
- Seeing "Failed to delete backup" when trying to remove backups in the OPC
- Viewing running OPC jobs and managing them
- Accessing service information pages
- Docker rate limiting
- Gathering Telemetry Traces
- You have requested a non-existent service "portal_validation"
- Error Logs
- Database
- Firewalls and Networking
- Host Configuration
- Optimization
- Disk Management
- ElasticSearch
- Database
- Web
- Advanced instance setup and configuration
What is the Problem Checker?
in Problem Checker
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Published: Jun 29, 2022|Last updated: Jun 29, 2022
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