Deskpro Horizon Release 2023.22
Our team is delighted to announce the release of Deskpro Horizon 2023.22. This version includes several new features, including grouping your Ticket Queues by Channel. We also made numerous other improvements across the product functionality, including interface enhancements and several bug...
Effortlessly organize tickets based on channel
Operating an omnichannel helpdesk means you and your team can be contacted across multiple channels. With the Group by Channel option, you can now effortlessly group tickets based on the specific communication channel where the latest reply or update occurred...
Deskpro Horizon Release 2023.21
We’re pleased to announce the release of Deskpro Horizon, version 2023.21. This release includes several new features our team has been developing which will improve visibility and ticket management in the interface, as well as general improvements to product functionality an...
Streamline workflows with an improved Ticket Actions menu
In our latest update, we have enhanced the Ticket Actions menu to improve your ticket handling experience. The menu now aligns with our overall design, creating a cohesive and customizable user interface. We have re-positioned the Ticket Actions to the...
Improved the visibility of User and CC fields
We’ve enhanced the Agent experience by increasing control over User and CC fields on tickets. With this latest update, you can enjoy improved visibility and convenience when dealing with several CCs on a ticket or when you require quick ac...
Integrate your Copper CRM with Deskpro
The Deskpro and Copper integration offers users a seamless connection between the two platforms, allowing Agents to access essential customer information from the Deskpro interface. The integration boasts several key features, including the ability to view important details about your...
Introducing Deskpro's WooCommerce integration
Introducing our WooCommerce integration which enables your Agents to efficiently manage customer details, orders, and streamline your ecommerce operations.
Deskpro Horizon Release 2023.20
We’re pleased to announce the release of Deskpro Horizon, version 2023.20.2. This release includes extending the flexibility of our interface alongside some general improvements to the product and several bug fixes.
Get even better visibility on tickets
It’s now easier than ever to control visibility in the helpdesk, with just one click, you can easily manage your view of tickets by hiding the Ticket Properties and CRM profile panels. To hide either panel, simply hover over th...
We have simplified creating user profiles
We have made it easier to create a new User profile via the + New button by removing the required contact information fields. By removing these fields, we have enabled you to create Users with no specific contact details, so you...
Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.View Guide
Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.View Guide
Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems AdministratorView Guide
This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.View Guide