Ötlettár - Deskpro Support

Cím	Állapotváltozás	Hozzászólás?
Separate Agent Permission to edit own Messages	Planning Collecting Feedback	3
Reordering ticket list	Planning Collecting Feedback	0
Minor change for email details display drop down from ticket time location	Planning Collecting Feedback	0
Enabling permissions on macros for Teams	Planning Collecting Feedback	3
Billing date and time choice	Planning Collecting Feedback	0
Android app - should auto refresh to reflect data changes	Planning Collecting Feedback	0
Filter possibilities for tickets with follow-up	Planning Collecting Feedback	1
Prepaid tickets/time for users to use for support	Planning Collecting Feedback	1
Add a "answer's count" column in tickets interface	Planning Collecting Feedback	0
Add a 'Summary' message type for tickets	Planning Collecting Feedback	6
Ability to change layout of the department	Planning Collecting Feedback	1
Compress the "before update" database backup	Planning Collecting Feedback	0
Option to select Jira assignee when creating a Jira issue	Planning Collecting Feedback	1
Allow users to leave feedback after rating an article	Planning Collecting Feedback	2
Add "Remove all CCs" and "Remove all Followers" in ticket triggers	Planning Collecting Feedback	3
Admin: Add "You have unsaved changes" reminder	Planning Collecting Feedback	0
Add option to set default for 'Send comment to JIRA'	Planning Collecting Feedback	0
'submitting agent' as sender for JIRA integration	Planning Collecting Feedback	0
Properly retain global search order selected by user	Planning Collecting Feedback	0
Addition of colour/formatting to built in and custom fields	Planning Collecting Feedback	0
Allow option to hide archived downloads	Planning Collecting Feedback	0
Settings to completely hide author, date and/or number of comments from the knowledgebase	Planning Collecting Feedback	1
Option to move add time controls on Tickets to top of section	Planning Collecting Feedback	0
More "shortcuts code" in snippet	Planning Collecting Feedback	1
Microsoft Teams Integration	Planning Collecting Feedback	7
JIRA status category as a ticket update trigger criteria	Planning Collecting Feedback	0
Sending more data to JIRA and vice versa	Planning Collecting Feedback	0
Add Problems & Incidents as triggers	Planning Under Review	3
Extended permission scheme for users	Planning Collecting Feedback	0
Cascading Menus in Agent view	Planning Collecting Feedback	0
Ability to find DeskPro tickets with linked JIRA issues	Planning Collecting Feedback	1
Show Deskpro ticket status in JIRA	Planning Collecting Feedback	0
More granular permissions for JIRA integration	Planning Collecting Feedback	0
Being able to view critical information on an organization on a ticket	Planning Collecting Feedback	1
Elastic search specific a a particular user/organization	Planning Collecting Feedback	0
Use Arrow Keys to Select person in 'Find a person' interfaces	Planning Collecting Feedback	0
Column Resizing (Agent)	Planning Collecting Feedback	1
User-selectable Date/Time representation, and/or switch based on age	Planning Collecting Feedback	0
Message ordering in split interface to match message ordering in ticket interface	Planning Collecting Feedback	0
Make CRM notes editable	Planning Collecting Feedback	0
Custom Filters on Archived Tickets	Planning Collecting Feedback	0
Searchable Glossary	Planning Collecting Feedback	0
Manuals for Users about how they can use the Deskpro User Portal	Planning Collecting Feedback	0
Auto Save Knowledge base articles	Planning Collecting Feedback	0
Emphasize Ticket Categories/Types	Planning Collecting Feedback	0
Insert name of Performing Agent with Variables	Planning Collecting Feedback	1
Custom Slack message for triggers	Planning Collecting Feedback	4
variables for agents telephone number	Planning Collecting Feedback	0
Show Flags in list table view	Planning Collecting Feedback	0
Customizable formatting of postal address for persons and organizations	Planning Collecting Feedback	0

Cím

Állapotváltozás

Hozzászólás?

Tevékenység

Separate Agent Permission to edit own Messages

Planning Collecting Feedback

3