List View Status Change Likes Title / Author Status Comments Activity 31 Make custom user and organisation fields available in list views for persons/organisations MW Michael W. Jun 30, 2017 Collecting Feedback 0 26 Option to have customers' timezone inherit from their organizations' time zone TD Thomas Dakan Jun 28, 2017 Collecting Feedback 1 EL 7Y 19 More positions (and other options) for the chat widget c cjs@software-agentur.com Jun 22, 2017 Collecting Feedback 0 28 Show number of replies by Agent or by User in the ticket overview MW Michael W. Jun 21, 2017 Collecting Feedback 0 23 Possibility to add files to a reply or a note when they are edited (like when i create them) c cjs@software-agentur.com Jun 21, 2017 Collecting Feedback 0 28 Real integration via plugin in CMS c cjs@software-agentur.com Jun 21, 2017 Collecting Feedback 0 22 Internal notes/comments (only for agents) in an article. c cjs@software-agentur.com Jun 21, 2017 Collecting Feedback 0 34 Show if message was edited MW Michael W. Jun 20, 2017 Collecting Feedback 0 36 Separate SLAs in Ticket overview MW Michael W. Jun 20, 2017 Collecting Feedback 1 DS 3Y 33 Renaming and dating Problems after creation MW Michael W. Jun 18, 2017 Collecting Feedback 0 20 JIRA addon to display DeskPro-Tickets in JIRA issue MW Michael W. Jun 17, 2017 Collecting Feedback 0 25 Options to disable more Features for better usability MW Michael W. Jun 17, 2017 Collecting Feedback 0 28 Hiding the Ticket language field MW Michael W. Jun 17, 2017 Collecting Feedback 0 20 Visual fine tuning of Department drow down MW Michael W. Jun 17, 2017 Collecting Feedback 0 30 Show organisation avatar in ticket MW Michael W. Jun 17, 2017 Collecting Feedback 1 CD 8Y 47 API for Satisfaction MW Michael W. Jun 17, 2017 Collecting Feedback 1 s 10Y 28 Change Date Time input format for date fields TD Thomas Dakan Jun 14, 2017 Collecting Feedback 0 39 Download ticket as PDF without agent notes JS Jeroen van der Steen Jun 12, 2017 Collecting Feedback 2 JS 8Y DH 8Y 20 Improvements for the chat feature. c cjs@software-agentur.com Jun 7, 2017 Collecting Feedback 0 25 Allow additional criteria on the default email account triggers CB Chris Booth Jun 2, 2017 Collecting Feedback 0 171 Dark/Night mode theming? k kevinfox@bearrivercasino.com May 31, 2017 Collecting Feedback 15 SM 1Y 1Y AI 9M TP 6M 29 Start Ticket in Agent Interface via URL RM Ryan Melville May 22, 2017 Collecting Feedback 1 CD 8Y 31 Extend the allowed Helpdesk 'reset' time beyond 90 days (to unlimited) Paul Davies May 22, 2017 Collecting Feedback 0 24 Small Field Names in v5 KO Kyle Oliveira May 18, 2017 Collecting Feedback 0 32 Ability for categories in Knowledgebase to be translated when user changes language Paul Davies May 12, 2017 Collecting Feedback 0 19 Adding more columns to the 'linked tickets' tab RC Robert Chiu May 11, 2017 Collecting Feedback 1 8Y 30 Better naming of embedded images Timo Heil May 9, 2017 Collecting Feedback 1 CD 8Y 24 Ability to disable Your Account feature from the portal SH Steve Hersker May 9, 2017 Collecting Feedback 0 24 Integrate agent chat with Slack RC Ruth Cheesley May 5, 2017 Collecting Feedback 1 YA 7Y 60 Add ability to automatically login the user with an link and token Lauren Cumming Apr 19, 2017 Collecting Feedback 0 54 Ability to create unique date drop downs in reports Lauren Cumming Apr 19, 2017 Collecting Feedback 2 KW 6Y JL 4Y 81 Ability to set an alert when an email has failed to be sent Lauren Cumming Apr 19, 2017 Collecting Feedback 3 VR 7Y SH 7Y SB 6Y 53 Knowledgebase and Downloads Navigation Improvements Lauren Cumming Apr 19, 2017 Under Review 0 47 Ability to report on missed chats Lauren Cumming Apr 19, 2017 In Development 0 32 Improve the delay between New News Posts and New News email notifications Lauren Cumming Apr 19, 2017 Under Review 1 MP 8Y 40 Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed Lauren Cumming Apr 19, 2017 Under Review 1 RC 8Y 46 Audit Log- Changes to Agent Permissions Lauren Cumming Apr 19, 2017 Collecting Feedback 0 30 Change Password field visible when Deskpro has no control over the remote password JM Jon Morby Apr 18, 2017 Collecting Feedback 0 41 Content v2 API POST for Articles/Downloads J Jack Apr 14, 2017 Collecting Feedback 1 CD 8Y 36 Add generic S3 support for 3rd party S3 clusters JM Jon Morby Mar 30, 2017 Collecting Feedback 0 27 Mass Action Forwarding to a person that isnt an agent on the system H Hershey Mar 28, 2017 Collecting Feedback 0 40 Add agent-forwarded messages to ticket through tag TS Tom Schoen Mar 28, 2017 Collecting Feedback 0 48 Sync AD user info KK Kaleb Kaufman Mar 27, 2017 Collecting Feedback 2 SH 8Y DM 5Y 49 Additional Agent Trigger Criteria Lauren Cumming Mar 24, 2017 Under Review 1 J 7Y 51 Ability to restrict certain agents from viewing notes DT Dave Topan Mar 22, 2017 Collecting Feedback 0 50 Ability to Analyze and Manage News Subscribers KR Keith Ritter Mar 20, 2017 Collecting Feedback 1 7Y 45 Azure Logic App connector Nik Smit Mar 20, 2017 Collecting Feedback 0 60 Add ability to select certain times of the day for chat to be available. Ck Christian knouse Mar 15, 2017 Collecting Feedback 1 j 6Y 26 Add a list of related articles in /kb/{article_id} to the response output MT Michael Thomas Mar 14, 2017 Collecting Feedback 0 51 Allow blocking of domains at chat level JM Jon Morby Mar 14, 2017 Under Review 0 Previous page1Page 1…16Page 1617Page 1718Page 1819Current Page20Page 2021Page 2122Page 22…25Page 25Next page
