Additional Agent Trigger Criteria - Community / Feature Request - Deskpro Support

Additional Agent Trigger Criteria Under Review

Lauren Cumming

Basically you can apply a trigger when an agent changes in general, or changes to/from a specific agent. Ability to use the changes function but only when it is agent to agent and not unassigned to agent. There isn't a clear way to differentiate between the two scenarios at the moment.

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James

6 years ago

This would be really useful for automation of our helpdesk.

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New Feature Request

Author: Lauren Cumming
Last update: Aug 17, 2021
Category: General

Additional Agent Trigger Criteria - Community / Feature Request - Deskpro Support

Additional Agent Trigger Criteria Under Review

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