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Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
33
I would like to be able to remove the Team box in the ticket window
Christian knouse
Oct 14, 2016
Collecting Feedback
0
34
Print multiple tickets
Tram
Oct 13, 2016
Collecting Feedback
1
45
Ability to see a debug of triggers
Philipp Bartsch
Oct 12, 2016
Collecting Feedback
0
44
Ability to translate live chats
Lauren Cumming
Oct 12, 2016
Collecting Feedback
1
43
Customizing timeout before agent takes chat
Christian Mattart
Oct 12, 2016
Under Review
0
23
Capability to send custom notifications via notification system API
Richard Smith
Oct 12, 2016
Collecting Feedback
0
33
Be able to set automatic ticket lock permissions per user
Kate
Oct 7, 2016
Collecting Feedback
0
55
Export Triggers Data to a CSV file
Nadia
Oct 5, 2016
Collecting Feedback
1
33
Icons to show extra information on agent replies to tickets
Chris Booth
Sep 30, 2016
Collecting Feedback
0
36
A more mobile friendly version of live chat
Chad
Sep 27, 2016
Collecting Feedback
2
35
Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
Chad
Sep 27, 2016
Planning
0
37
2 or more "New Ticket" Windows
jasper
Sep 27, 2016
Collecting Feedback
0
41
Agent Interface Counts for tickets and tasks
Lauren Cumming
Sep 26, 2016
Collecting Feedback
3
35
Agent Interface counts presented
Lauren Cumming
Sep 26, 2016
Collecting Feedback
0
44
Reporting API improvements
Aren Dowden
Sep 23, 2016
Collecting Feedback
0
43
Re-sizing columns in the list view
Jeroen Geilman
Sep 22, 2016
Collecting Feedback
1
38
Filter name as list view tab title
Jeroen Geilman
Sep 22, 2016
Collecting Feedback
0
39
Ability to set the column width in ticket views
Eric VanTol
Sep 20, 2016
Collecting Feedback
0
37
Ability to set Parent and Child for an Organisation
Chris Booth
Sep 19, 2016
Collecting Feedback
0
35
Create new ticket using a macro
Lucas Williamson (TEKsystems)
Sep 16, 2016
Collecting Feedback
0
63
Ability to display a special note in a ticket
Eric VanTol
Sep 16, 2016
Collecting Feedback
2
38
Regex matching groups in triggers
Matthew Baines
Sep 15, 2016
Collecting Feedback
0
30
Automatic transfer of chat transcript to an specific agent's ticket pool or email
Jean-Francois Landry
Sep 8, 2016
Collecting Feedback
0
33
Feature to handle different types of user replies
Lauren Cumming
Sep 7, 2016
Collecting Feedback
0
35
Make a person a manager of an organization using the API
Lauren Cumming
Sep 7, 2016
Collecting Feedback
0
39
API - create ticket with note
guyot frederic
Sep 1, 2016
Collecting Feedback
0
42
Customer Reports
Chris Brown
Aug 31, 2016
Under Review
0
42
Deskpro app notifications
Philipp Bartsch
Aug 31, 2016
In Development
0
38
Add variable to use 'Current assigned agent'
Lauren Cumming
Aug 26, 2016
Collecting Feedback
0
68
Display all open tickets for organization
Eric VanTol
Aug 24, 2016
Under Review
1
61
Ask for feedback every Nth ticket...
Sinclair, John
Aug 19, 2016
Under Review
0
176
Calendar view, ticket scheduling
Szabolcs
Aug 16, 2016
Collecting Feedback
2
29
Ability to set a default e-mail name, of each account
Kenneth
Aug 16, 2016
Under Review
0
43
Add an attachment reminder ala Gmail
Jason
Aug 15, 2016
Under Review
1
41
Twig logic tags in snippets
Jason Mulholland
Jul 29, 2016
Collecting Feedback
0
57
Macro hot key
Andrew Weiss
Jul 26, 2016
Under Review
0
47
Option to Show Organisation Contact Details on Person Screen
Chris Booth
Jul 26, 2016
Collecting Feedback
1
42
Feedback button visibility
Kenneth
Jul 26, 2016
Under Review
0
50
All fields on Ticket shown in Agent Interface without having to click on more
Andrew Weiss
Jul 25, 2016
In Development
0
57
Resend Message Option
Chris Booth
Jul 19, 2016
Under Review
0
23
Network Drive/UNC path links in KB articles
Kalin Kauppila
Jul 18, 2016
Collecting Feedback
0
67
Set Ticket Due Date
Steven West
Jul 11, 2016
Under Review
1
86
Ability to send reminders about Tasks as they are Due, rather than Daily
Steven West
Jul 11, 2016
Collecting Feedback
1
36
Initial Response notification from user to agent
Chad
Jul 7, 2016
Collecting Feedback
0
51
Add Not On Hold to Custom Filter Criteria
Brian Whitmore
Jul 7, 2016
Under Review
0
59
Ticket Number on Task Reminders
Bill Gabay
Jul 6, 2016
Under Review
1
55
Option to Disable Agent IM
Ryan Melville
Jun 23, 2016
Collecting Feedback
3
33
Let the agent know when the department was bcc'd and not the recipient
Christian Mattart
Jun 22, 2016
Collecting Feedback
1
43
Viewing agent-only notes
Martin Brule Jr.
Jun 15, 2016
Under Review
2
33
Add time and\or charges under the properties tab.
Justin
Mar 24, 2016
Collecting Feedback
0