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Title / Author
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Activity
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Planning
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Automatic transfer of chat transcript to an specific agent's ticket pool or email
Jean-Francois Landry
Sep 8, 2016
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0
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1
All fields on Ticket shown in Agent Interface without having to click on more
Andrew Weiss
Jul 25, 2016
In Development
0
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1
Let the agent know when the department was bcc'd and not the recipient
Christian Mattart
Jun 22, 2016
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1