List View Status Change Likes Title / Author Status Comments Activity 33 Let agents customize chat notifications when they are mentioned in a note CM Christian Mattart Oct 19, 2016 Collecting Feedback 0 33 Public chat history should be visible to agent handling the ticket that was created from it CM Christian Mattart Oct 19, 2016 Collecting Feedback 0 51 Slack App: Set individual webhooks / channels per Trigger Timo Heil Oct 19, 2016 Collecting Feedback 3 RC 9Y RC 9Y Sb 8Y 33 I would like to be able to remove the Team box in the ticket window Ck Christian knouse Oct 14, 2016 Collecting Feedback 0 34 Print multiple tickets T Tram Oct 13, 2016 Collecting Feedback 1 TK 6Y 46 Ability to see a debug of triggers PB Philipp Bartsch Oct 12, 2016 Collecting Feedback 0 44 Ability to translate live chats Lauren Cumming Oct 12, 2016 Collecting Feedback 1 9Y 43 Customizing timeout before agent takes chat CM Christian Mattart Oct 12, 2016 Under Review 0 23 Capability to send custom notifications via notification system API RS Richard Smith Oct 12, 2016 Collecting Feedback 0 33 Be able to set automatic ticket lock permissions per user K Kate Oct 7, 2016 Collecting Feedback 0 55 Export Triggers Data to a CSV file N Nadia Oct 5, 2016 Collecting Feedback 1 N 9Y 33 Icons to show extra information on agent replies to tickets CB Chris Booth Sep 30, 2016 Collecting Feedback 0 36 A more mobile friendly version of live chat C Chad Sep 27, 2016 Collecting Feedback 2 8Y fd 7Y 35 Show device that user is using for Live Chat (e.g. mobile, tablet, desktop) C Chad Sep 27, 2016 Planning 0 37 2 or more "New Ticket" Windows j jasper Sep 27, 2016 Collecting Feedback 0 41 Agent Interface Counts for tickets and tasks Lauren Cumming Sep 26, 2016 Collecting Feedback 3 SS 9Y SS 9Y MM 9Y 35 Agent Interface counts presented Lauren Cumming Sep 26, 2016 Collecting Feedback 0 44 Reporting API improvements AD Aren Dowden Sep 23, 2016 Collecting Feedback 0 43 Re-sizing columns in the list view JG Jeroen Geilman Sep 22, 2016 Collecting Feedback 1 8Y 38 Filter name as list view tab title JG Jeroen Geilman Sep 22, 2016 Collecting Feedback 0 39 Ability to set the column width in ticket views Eric VanTol Sep 20, 2016 Collecting Feedback 0 37 Ability to set Parent and Child for an Organisation CB Chris Booth Sep 19, 2016 Collecting Feedback 0 35 Create new ticket using a macro L( Lucas Williamson (TEKsystems) Sep 16, 2016 Collecting Feedback 0 63 Ability to display a special note in a ticket Eric VanTol Sep 16, 2016 Collecting Feedback 2 7Y 2Y 38 Regex matching groups in triggers MB Matthew Baines Sep 15, 2016 Collecting Feedback 0 30 Automatic transfer of chat transcript to an specific agent's ticket pool or email JL Jean-Francois Landry Sep 8, 2016 Collecting Feedback 0 33 Feature to handle different types of user replies Lauren Cumming Sep 7, 2016 Collecting Feedback 0 35 Make a person a manager of an organization using the API Lauren Cumming Sep 7, 2016 Collecting Feedback 0 39 API - create ticket with note gf guyot frederic Sep 1, 2016 Collecting Feedback 0 42 Customer Reports CB Chris Brown Aug 31, 2016 Under Review 0 42 Deskpro app notifications PB Philipp Bartsch Aug 31, 2016 In Development 0 38 Add variable to use 'Current assigned agent' Lauren Cumming Aug 26, 2016 Collecting Feedback 0 68 Display all open tickets for organization Eric VanTol Aug 24, 2016 Under Review 1 C 5Y 61 Ask for feedback every Nth ticket... SJ Sinclair, John Aug 19, 2016 Under Review 0 176 Calendar view, ticket scheduling S Szabolcs Aug 16, 2016 Collecting Feedback 2 DS 13Y ML 11Y 29 Ability to set a default e-mail name, of each account K Kenneth Aug 16, 2016 Under Review 0 43 Add an attachment reminder ala Gmail J Jason Aug 15, 2016 Under Review 1 CM 9Y 41 Twig logic tags in snippets JM Jason Mulholland Jul 29, 2016 Collecting Feedback 0 57 Macro hot key AW Andrew Weiss Jul 26, 2016 Under Review 0 47 Option to Show Organisation Contact Details on Person Screen CB Chris Booth Jul 26, 2016 Collecting Feedback 1 WH 9Y 42 Feedback button visibility K Kenneth Jul 26, 2016 Under Review 0 50 All fields on Ticket shown in Agent Interface without having to click on more AW Andrew Weiss Jul 25, 2016 In Development 0 57 Resend Message Option CB Chris Booth Jul 19, 2016 Under Review 0 23 Network Drive/UNC path links in KB articles KK Kalin Kauppila Jul 18, 2016 Collecting Feedback 0 67 Set Ticket Due Date SW Steven West Jul 11, 2016 Under Review 1 CM 8Y 87 Ability to send reminders about Tasks as they are Due, rather than Daily SW Steven West Jul 11, 2016 Collecting Feedback 1 W 11Y 11M 36 Initial Response notification from user to agent C Chad Jul 7, 2016 Collecting Feedback 0 51 Add Not On Hold to Custom Filter Criteria BW Brian Whitmore Jul 7, 2016 Under Review 0 59 Ticket Number on Task Reminders BG Bill Gabay Jul 6, 2016 Under Review 1 6Y 55 Option to Disable Agent IM RM Ryan Melville Jun 23, 2016 Collecting Feedback 3 MW 8Y CD 8Y N 6Y Previous page1Page 1…18Page 1819Page 1920Page 2021Current Page22Page 2223Page 2324Page 2425Page 25Next page
