List View Status Change Likes Title / Author Status Comments Activity 51 Customizable Checklists that can be inserted into a ticket interface JE Janay Eubanks Mar 6, 2017 Collecting Feedback 2 RC 8Y 8Y 72 Mass-merge tickets for the same customers BS Buckley Sawyer Mar 3, 2017 Collecting Feedback 1 N 7Y 57 Managing Custom Fields in Admin MG Matt Goldfarb Mar 1, 2017 Collecting Feedback 1 EL 7Y 46 Add metadata for knowledgebase articles RC Ruth Cheesley Feb 28, 2017 Collecting Feedback 2 RC 8Y 8Y 59 JIRA integration - carry over text M Massimo Feb 28, 2017 Collecting Feedback 1 MW 8Y BA 11M 25 Modify Default set of Ticket Email Notifications AJ Aaron Jurrens Feb 28, 2017 Collecting Feedback 0 39 cc: Field in User Interface Should Accept Semi-Colon as well as commas LL Lenny LaRose Feb 22, 2017 Collecting Feedback 0 47 Changing the font family-color of the chat/ticket widget. M Monther Feb 16, 2017 Collecting Feedback 0 60 More information on incoming chat pop up screen for agents Lauren Cumming Feb 15, 2017 Under Review 0 47 Implement an all/none toggle on ACL lists RC Ruth Cheesley Feb 14, 2017 Collecting Feedback 0 38 Triggers and Escalations based on Assigned Agent properties JS Jeroen van der Steen Feb 13, 2017 Collecting Feedback 0 83 Hide other Agents t thomas Feb 9, 2017 Collecting Feedback 6 C 5Y JT 5Y JT 5Y MS 5Y 41 Add schema or RDFa markup RC Ruth Cheesley Feb 8, 2017 Collecting Feedback 2 RC 8Y 8Y 36 Ticket creation date should be that of email receipt date CM Christian Mattart Feb 2, 2017 Collecting Feedback 0 50 Add more flags for agents to use CM Christian Mattart Jan 31, 2017 Collecting Feedback 0 41 Improved anti-spam tools CP Carl Partridge Jan 25, 2017 Collecting Feedback 0 38 Add agents as followers when mentioned in a note CM Christian Mattart Jan 24, 2017 Collecting Feedback 0 44 Email addresses for Teams Eric VanTol Jan 23, 2017 Collecting Feedback 0 27 Custom user fields for specific usergroups Lauren Cumming Jan 23, 2017 Collecting Feedback 0 34 Add agents to new Access Groups automatically RC Ruth Cheesley Jan 23, 2017 Collecting Feedback 0 48 Disable automatic sending emails JB Joerg Boehme Jan 23, 2017 Collecting Feedback 0 68 More sort options in CRM/Feedback/Publish modules Eric VanTol Jan 19, 2017 Collecting Feedback 1 CB 9Y 59 User Dashboard on user portal Eric VanTol Jan 16, 2017 Collecting Feedback 1 RC 9Y 57 Template and Phrase searching Eric VanTol Jan 14, 2017 In Development 2 RC 9Y 8Y 29 Allow push-message via the live chat system RC Ruth Cheesley Jan 12, 2017 Collecting Feedback 0 55 JIRA portal triggers DM Dan Mackie Jan 10, 2017 Collecting Feedback 1 8Y 37 Show support hours and current time on portal RC Ruth Cheesley Jan 10, 2017 Collecting Feedback 1 8Y 39 Ability to change chat widget appearance based on whether agent is available or not Lauren Cumming Jan 10, 2017 Collecting Feedback 0 40 Ability to add company logo to chat widget Lauren Cumming Jan 10, 2017 Under Review 1 AR 7Y 37 Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality Doug Hicks Jan 9, 2017 Collecting Feedback 1 8Y 38 Ability to expand columns in Agent ticket grid Doug Hicks Jan 9, 2017 Collecting Feedback 1 8Y 33 Selecting between Chat & Ticket in website widget M Monther Jan 4, 2017 Under Review 0 36 Sort SLA's in admin interface TS Tom Schoen Dec 28, 2016 Collecting Feedback 0 42 Create a new sort order for "Date of last agent activity" (so agent notes are included) I Ibrahim Dec 20, 2016 Collecting Feedback 0 41 Add ability to clean up or filter unused images and files JS Jeroen van der Steen Dec 16, 2016 Collecting Feedback 0 40 Allow entire IP subnets in whitelist Eric VanTol Dec 8, 2016 Collecting Feedback 0 65 Ability for Admin to remote logout agent LC Lann Cowman Dec 7, 2016 Collecting Feedback 1 C 5Y 23 Implement management commands using API in a multi-threaded capable platform. RS Richard Smith Dec 6, 2016 Collecting Feedback 1 CD 8Y 72 Noises for notifications for tickets or IM OB Orville Bailey Dec 5, 2016 Collecting Feedback 1 JB 12Y 59 Ignore SSL errors in Web Hook action Eric VanTol Nov 30, 2016 Collecting Feedback 0 40 Change chat widget status based on available agents. fd frank dage Nov 30, 2016 Under Review 4 fd 9Y RC 9Y RC 7Y j 6Y 47 IM Notification or Flags JP Janay Pyfrom-Symonette Nov 28, 2016 Under Review 1 KW 7Y 68 Triggers based on chat R Robin Nov 28, 2016 Collecting Feedback 4 RC 9Y fd 7Y C 10Y km 6Y 24 Ticket forward notification PB Philipp Bartsch Nov 23, 2016 Collecting Feedback 0 39 Modification to Fields display for filters, ordering, and grouping Eric VanTol Nov 23, 2016 Collecting Feedback 0 34 Agent Seperation for Knowledgebase Sections TD Tracy Duren Nov 22, 2016 Collecting Feedback 2 JS 9Y RC 9Y 100 Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open Lauren Cumming Nov 22, 2016 Collecting Feedback 2 RA 9Y EL 9Y 53 Renaming of downloaded files PB Philipp Bartsch Nov 9, 2016 Collecting Feedback 1 8Y 36 Time Log Custom Field Variables JS Jamey Steinmann Oct 31, 2016 Collecting Feedback 0 54 Create Ticket-Templates more powerful than snippets MG Mert Gizir Oct 27, 2016 Collecting Feedback 0 Previous page1Page 1…17Page 1718Page 1819Page 1920Current Page21Page 2122Page 2223Page 2324Page 2425Page 25Next page
