List View Status Change Likes Title / Author Status Comments Activity 4 Improve Ticket Summary Tab Usability E Elena Mar 31, 2025 Collecting Feedback 0 5M 0 Rotating 24-hour Agent Shifts E Elena Mar 31, 2025 Collecting Feedback 0 1 Adobe Integration KB Kimberley D Byrd Feb 20, 2025 Report 0 5M 3 Intelligent ticket assignment KG Kyle Griffin May 17, 2024 Report 0 1 Be able to mark an email as important JM John Monkhouse Apr 16, 2024 Report 0 AM 10M 0 Brand Information for Snippets JM John Monkhouse Apr 16, 2024 Report 0 1 Merge billing items when merging people or companies LE Lieven Embrechts Mar 29, 2024 Report 0 2 avoid excessive registered users in CRM LE Lieven Embrechts Mar 29, 2024 Report 0 2 To allow mention of agent teams in notes section Sangeetha Lakshminarayana Mar 13, 2024 Report 0 1 Display file name in history for 'file' field type K Koen Mar 11, 2024 Report 0 0 Display file name in history for 'file' field type K Koen Mar 11, 2024 Report 0 1 Copy a Approval JM John Monkhouse Mar 5, 2024 Report 0 0 Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing) AE Allen, Eric Mar 5, 2024 Report 0 0 Default department per usergroup K Koen Feb 22, 2024 Report 0 2 Copy a Macro and Triggers JM John Monkhouse Feb 16, 2024 Collecting Feedback 1 1Y 2 Help Center: publish calendar with events K Koen Feb 16, 2024 Report 0 1 Datepicker SA Service | Ascoo-ITS Feb 16, 2024 Report 0 1 Publish guide on search results BR Bas Rikkerink Feb 15, 2024 Report 0 1 Change order of search result tabs BR Bas Rikkerink Feb 15, 2024 Report 0 CA 1Y 1 Form condition for fields based on user group K Koen Feb 14, 2024 Report 0 2 Add 'Review date' option for Guide K Koen Feb 14, 2024 Report 0 L 21D 0 Option to auto-expand table in report so it always shows all all values K Koen Feb 8, 2024 Report 0 0 Sort field values in Reports according to a) order set for the field b) highest number K Koen Feb 8, 2024 Report 0 0 Allow agent (not-admin) to manage values (options) of specific field K Koen Feb 8, 2024 Report 1 K 1Y 0 Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department. RL Robert Lochen Feb 6, 2024 Report 0 0 Trigger Suggestions JM John Monkhouse Feb 6, 2024 Report 0 2 Agent Messages Text Entry SW Samuel Wolfe Feb 5, 2024 Report 0 3 Displaying names on agent notes DP David Palmquist Jan 29, 2024 Report 0 1 View Department JM John Monkhouse Jan 26, 2024 Report 0 3 Customer Admin Roles JM John Monkhouse Jan 25, 2024 Report 0 1 Agent login logs - API support IS Izsak Szikra Jan 16, 2024 Report 0 1 Give agent permission to edit values of a specific field K Koen Jan 15, 2024 Report 1 JM 1Y 1 Add 'send (agent) email' action to macro functionality K Koen Jan 13, 2024 Report 0 1 Create multiple tickets from 1 user ticket submission KG Kim Gilmour Jan 11, 2024 Report 0 1 Mass update Team of ticket via Admin area K Koen Jan 9, 2024 Report 0 0 Searching/filtering for chats that are not live CC Christian Cantinelli Jan 8, 2024 Report 0 0 Lists for chats that are not live CC Christian Cantinelli Jan 8, 2024 Report 0 7 UNDO....on sending message to customer MA Marion Abramo Jan 5, 2024 Report 0 0 Send a link to the ticket for the user to view via SMS SH Staffan Hugemark Dec 15, 2023 Collecting Feedback 0 0 Voice Broadcasting Request G Gabbi Dec 7, 2023 Report 0 0 Approval for Helpdesk Articles LW Lucas Wood Dec 5, 2023 Report 0 0 Article/News/Community comment to email MA Marion Abramo Dec 1, 2023 Report 0 5 Option to delete a user without deleting their tickets MA Marion Abramo Nov 22, 2023 Report 0 1 Add label while creating ticket as agent JG Jan Gerlach Nov 22, 2023 Report 0 0 Separation line - font task bar SM Shea Manion Nov 20, 2023 Report 0 3 [UX suggestion] Change label 'Add' to 'Add label' K Koen Nov 10, 2023 Report 0 1 Add interface to mange Problems, just like you can manage Snippets K Koen Nov 9, 2023 Report 0 1 Hide messages AR Adin Rand Nov 9, 2023 Report 0 1 Duplicate Detection Ashley Clark Nov 7, 2023 Collecting Feedback 0 4M 0 populate organisation field when an agent creates a ticket LE Lieven Embrechts Oct 27, 2023 Report 0 Previous page1Current Page2Page 23Page 34Page 45Page 56Page 67Page 7…25Page 25Next page
