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Community
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Title / Author
Status
Comments
Activity
2
Improve Ticket Summary Tab Usability
Elena
Mar 31, 2025
Collecting Feedback
0
0
Rotating 24-hour Agent Shifts
Elena
Mar 31, 2025
Collecting Feedback
0
0
Adobe Integration
Kimberley D Byrd
Feb 20, 2025
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0
3
Intelligent ticket assignment
Kyle Griffin
May 17, 2024
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0
0
Be able to mark an email as important
John Monkhouse
Apr 16, 2024
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0
0
Brand Information for Snippets
John Monkhouse
Apr 16, 2024
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0
1
Merge billing items when merging people or companies
Lieven Embrechts
Mar 29, 2024
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0
2
avoid excessive registered users in CRM
Lieven Embrechts
Mar 29, 2024
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0
1
To allow mention of agent teams in notes section
Sangeetha Lakshminarayana
Mar 13, 2024
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0
1
Display file name in history for 'file' field type
Koen
Mar 11, 2024
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0
0
Display file name in history for 'file' field type
Koen
Mar 11, 2024
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0
0
Copy a Approval
John Monkhouse
Mar 5, 2024
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0
0
Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)
Allen, Eric
Mar 5, 2024
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0
0
Default department per usergroup
Koen
Feb 22, 2024
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0
2
Copy a Macro and Triggers
John Monkhouse
Feb 16, 2024
Collecting Feedback
1
1
Help Center: publish calendar with events
Koen
Feb 16, 2024
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0
1
Datepicker
Service | Ascoo-ITS
Feb 16, 2024
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0
1
Publish guide on search results
Bas Rikkerink
Feb 15, 2024
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0
1
Change order of search result tabs
Bas Rikkerink
Feb 15, 2024
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0
1
Form condition for fields based on user group
Koen
Feb 14, 2024
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0
0
Add 'Review date' option for Guide
Koen
Feb 14, 2024
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0
0
Option to auto-expand table in report so it always shows all all values
Koen
Feb 8, 2024
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0
0
Sort field values in Reports according to a) order set for the field b) highest number
Koen
Feb 8, 2024
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0
0
Allow agent (not-admin) to manage values (options) of specific field
Koen
Feb 8, 2024
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1
0
Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.
Robert Lochen
Feb 6, 2024
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0
0
Trigger Suggestions
John Monkhouse
Feb 6, 2024
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0
2
Agent Messages Text Entry
Samuel Wolfe
Feb 5, 2024
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0
2
Displaying names on agent notes
David Palmquist
Jan 29, 2024
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0
1
View Department
John Monkhouse
Jan 26, 2024
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0
3
Customer Admin Roles
John Monkhouse
Jan 25, 2024
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0
1
Agent login logs - API support
Izsak Szikra
Jan 16, 2024
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0
1
Give agent permission to edit values of a specific field
Koen
Jan 15, 2024
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1
0
Add 'send (agent) email' action to macro functionality
Koen
Jan 13, 2024
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0
0
Create multiple tickets from 1 user ticket submission
Kim Gilmour
Jan 11, 2024
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0
0
Mass update Team of ticket via Admin area
Koen
Jan 9, 2024
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0
0
Searching/filtering for chats that are not live
Christian Cantinelli
Jan 8, 2024
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0
0
Lists for chats that are not live
Christian Cantinelli
Jan 8, 2024
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0
7
UNDO....on sending message to customer
Marion Abramo
Jan 5, 2024
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0
0
Send a link to the ticket for the user to view via SMS
Staffan Hugemark
Dec 15, 2023
Collecting Feedback
0
0
Voice Broadcasting Request
Gabbi
Dec 7, 2023
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0
0
Approval for Helpdesk Articles
Lucas Wood
Dec 5, 2023
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0
0
Article/News/Community comment to email
Marion Abramo
Dec 1, 2023
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0
3
Option to delete a user without deleting their tickets
Marion Abramo
Nov 22, 2023
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0
1
Add label while creating ticket as agent
Jan Gerlach
Nov 22, 2023
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0
0
Separation line - font task bar
Shea Manion
Nov 20, 2023
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0
3
[UX suggestion] Change label 'Add' to 'Add label'
Koen
Nov 10, 2023
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0
1
Add interface to mange Problems, just like you can manage Snippets
Koen
Nov 9, 2023
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0
1
Hide messages
Adin Rand
Nov 9, 2023
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0
0
Duplicate Detection
Ashley Clark
Nov 7, 2023
Collecting Feedback
0
0
populate organisation field when an agent creates a ticket
Lieven Embrechts
Oct 27, 2023
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0