Skip to main content
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English (UK) Español Français Gaelic Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Română Slovenčina Slovenian Suomen Kieli Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国） 영어
Contact Us

New to Deskpro Support? Register for an account

Need a password reminder?
Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
1
Intelligent ticket assignment
Kyle Griffin
May 17, 2024
Report
0
0
Be able to mark an email as important
John Monkhouse
Apr 16, 2024
Report
0
0
Brand Information for Snippets
John Monkhouse
Apr 16, 2024
Report
0
1
Merge billing items when merging people or companies
Lieven Embrechts
Mar 29, 2024
Report
0
1
avoid excessive registered users in CRM
Lieven Embrechts
Mar 29, 2024
Report
0
1
To allow mention of agent teams in notes section
Sangeetha Lakshminarayana
Mar 13, 2024
Report
0
0
Display file name in history for 'file' field type
Koen
Mar 11, 2024
Report
0
0
Display file name in history for 'file' field type
Koen
Mar 11, 2024
Report
0
0
Copy a Approval
John Monkhouse
Mar 5, 2024
Report
0
0
Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)
Allen, Eric
Mar 5, 2024
Report
0
0
Default department per usergroup
Koen
Feb 22, 2024
Report
0
2
Copy a Macro and Triggers
John Monkhouse
Feb 16, 2024
Collecting Feedback
1
1
Help Center: publish calendar with events
Koen
Feb 16, 2024
Report
0
1
Datepicker
Service | Ascoo-ITS
Feb 16, 2024
Report
0
1
Publish guide on search results
Bas Rikkerink
Feb 15, 2024
Report
0
1
Change order of search result tabs
Bas Rikkerink
Feb 15, 2024
Report
0
0
Form condition for fields based on user group
Koen
Feb 14, 2024
Report
0
0
Add 'Review date' option for Guide
Koen
Feb 14, 2024
Report
0
0
Option to auto-expand table in report so it always shows all all values
Koen
Feb 8, 2024
Report
0
0
Sort field values in Reports according to a) order set for the field b) highest number
Koen
Feb 8, 2024
Report
0
0
Allow agent (not-admin) to manage values (options) of specific field
Koen
Feb 8, 2024
Report
1
0
Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.
Robert Lochen
Feb 6, 2024
Report
0
0
Trigger Suggestions
John Monkhouse
Feb 6, 2024
Report
0
1
Agent Messages Text Entry
Samuel Wolfe
Feb 5, 2024
Report
0
1
Displaying names on agent notes
David Palmquist
Jan 29, 2024
Report
0
1
View Department
John Monkhouse
Jan 26, 2024
Report
0
2
Customer Admin Roles
John Monkhouse
Jan 25, 2024
Report
0
1
Agent login logs - API support
Izsak Szikra
Jan 16, 2024
Report
0
1
Give agent permission to edit values of a specific field
Koen
Jan 15, 2024
Report
1
0
Add 'send (agent) email' action to macro functionality
Koen
Jan 13, 2024
Report
0
0
Create multiple tickets from 1 user ticket submission
Kim Gilmour
Jan 11, 2024
Report
0
0
Mass update Team of ticket via Admin area
Koen
Jan 9, 2024
Report
0
0
Searching/filtering for chats that are not live
Christian Cantinelli
Jan 8, 2024
Report
0
0
Lists for chats that are not live
Christian Cantinelli
Jan 8, 2024
Report
0
5
UNDO....on sending message to customer
Marion Abramo
Jan 5, 2024
Report
0
0
Send a link to the ticket for the user to view via SMS
Staffan Hugemark
Dec 15, 2023
Collecting Feedback
0
0
Voice Broadcasting Request
Gabbi
Dec 7, 2023
Report
0
0
Approval for Helpdesk Articles
Lucas Wood
Dec 5, 2023
Report
0
0
Article/News/Community comment to email
Marion Abramo
Dec 1, 2023
Report
0
2
Option to delete a user without deleting their tickets
Marion Abramo
Nov 22, 2023
Report
0
1
Add label while creating ticket as agent
Jan Gerlach
Nov 22, 2023
Report
0
0
Separation line - font task bar
Shea Manion
Nov 20, 2023
Report
0
3
[UX suggestion] Change label 'Add' to 'Add label'
Koen
Nov 10, 2023
Report
0
1
Add interface to mange Problems, just like you can manage Snippets
Koen
Nov 9, 2023
Report
0
1
Hide messages
Adin Rand
Nov 9, 2023
Report
0
0
Duplicate Detection
Ashley Clark
Nov 7, 2023
Collecting Feedback
0
0
populate organisation field when an agent creates a ticket
Lieven Embrechts
Oct 27, 2023
Report
0
0
Add option to set default sorting for queus
Koen
Oct 24, 2023
Report
0
0
Locked by Agent Preview
angie
Oct 20, 2023
Report
0
0
Voice - Add Conference Call feature
Lara Proud
Oct 19, 2023
Collecting Feedback
0