It would be nice to be able to show the number of agent replies a ticket has (and maybe also how often customers have answered) as a column in the ticket overviews.
This number would also be interesting as a trigger to increase the urgency if there are some ping pong conversations going on between an agent and a customer.
English
Bahasa Indonesia
Bălgarski
Čeština
Cymraeg
Cрпски
Dansk
Deutsch
Eesti keel
English (UK)
Español
Français
Gaelic
Hrvatski
Íslenska
Italiano
Latviešu valoda
Lietuvių kalba
Magyar
Malti
Nederlands
Norsk
Polski
Português (Brasil)
Português (Europeu)
Pусский
Română
Slovenčina
Slovenian
Suomen Kieli
Svenska
Tiếng Việt
Türkçe
Ελληνικά
македонски
الإنجليزية
فارسی
日本語
英语（美国）
영어
Add a comment
Please log in or register to submit a comment.