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Bug Report Design Feedback
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Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
37
Modify the selected form layouts that a new custom field is added to by default
Christoph Strauss
Jul 2, 2018
Collecting Feedback
2
29
A separate agent permission to be able to control agent followers
Christoph Strauss
Jun 26, 2018
Collecting Feedback
1
18
Snippets Autocomplete!
Jeremy Cunningham
Jun 25, 2018
Collecting Feedback
0
19
Forward Tickets
Rafie
Jun 21, 2018
Collecting Feedback
0
20
Chat full log
Jessica Johnson
Jun 21, 2018
Collecting Feedback
0
26
"Important" NOTE
Danilo
Jun 20, 2018
Collecting Feedback
1
19
Separate naming for custome fileds
Philipp Bartsch
Jun 19, 2018
Collecting Feedback
0
19
Option to disable the Agent profile picture sync from Active Directory
Samuel Waser
Jun 19, 2018
In Development
0
18
Follow Up - Change Department
Danilo
Jun 19, 2018
Collecting Feedback
0
19
Add an option to automatically display inline responses in ticket messages and ticket notification emails
Ian Gallmeister
Jun 18, 2018
Collecting Feedback
0
21
DPQL: tickets.date_first_agent_note
Robin
Jun 15, 2018
Collecting Feedback
0
22
CRM required fields need to be mandatory whenever a new user is created
Irene Tortorella
Jun 12, 2018
Collecting Feedback
0
15
Split the permission to allow agents to set a message as an agent note out of the 'Can edit/delete messages' permission
Jeroen van der Steen
Jun 11, 2018
Collecting Feedback
0
17
Fixed Ticket Title
Christoph Strauss
Jun 5, 2018
Collecting Feedback
0
18
Ability to reference an external ticket responses email subject through a variable
Robin Wolters
Jun 4, 2018
Collecting Feedback
0
16
New functions for new multibrand actions
Samuel Waser
May 25, 2018
Collecting Feedback
0
8
Send secure links to documents rather than the documentn themselves when emailing a user
Kieron Hill
May 25, 2018
Collecting Feedback
0
15
Custom from and to dates in reports dashboards
Thomas Goulet
May 23, 2018
Collecting Feedback
0
27
Working hours and Chat
Graham Greenlee
May 23, 2018
Collecting Feedback
1
10
Searchable Custom Dropdown Field
Nyl Brian Ong
May 23, 2018
Collecting Feedback
0
16
Duplicate Custom Fields
Brian Thomason
May 21, 2018
Collecting Feedback
0
32
Improve the refresh behaviour when adding multiple labels to a ticket
Timothy Vinckier
May 17, 2018
Collecting Feedback
0
23
Ability to Edit Follow up
E Lee
May 15, 2018
Collecting Feedback
1
23
Sorting of predefined choices
Philipp Bartsch
May 11, 2018
Collecting Feedback
0
26
Editing problems/incidents after creation
Ruth Cheesley
May 10, 2018
Collecting Feedback
0
24
Allow incoming emails from our company domain to be set as agent notes
jasper
May 10, 2018
Collecting Feedback
2
34
User registration custom form layout
Irene Tortorella
May 9, 2018
Collecting Feedback
1
17
Add ability to create follow-ups with macros
Jeroen van der Steen
May 4, 2018
Collecting Feedback
2
22
Forcefully expose ticket reference to agents
Samuel Waser
May 3, 2018
Collecting Feedback
2
48
Reports to track ticket deflection
Irene Tortorella
May 2, 2018
Collecting Feedback
2
21
Add option to use follow-ups as criteria in filters, searches and/or reports
Jeroen van der Steen
May 2, 2018
Collecting Feedback
0
28
Exclude a user from a support ticket
Catherine Neighbour
May 1, 2018
Planning
0
12
Enable triggers to jump
Philipp Bartsch
Apr 25, 2018
Collecting Feedback
0
39
Multiple signatures per agent
Frank Yann
Apr 24, 2018
Collecting Feedback
3
9
Ticket Creation by Note Only
Thomas Goulet
Apr 20, 2018
Collecting Feedback
0
28
Automatic single sign on with active directory
Tram
Apr 19, 2018
Collecting Feedback
0
21
Make a list of used trigger variables
Philipp Bartsch
Apr 19, 2018
Collecting Feedback
0
16
Add Field Description in Agent Interface
Lenny LaRose
Apr 18, 2018
Collecting Feedback
0
15
Force a new ticket form refresh to send data through a URL
Jeroen van der Steen
Apr 17, 2018
Collecting Feedback
0
13
Inform organizational contact when one of their users submits feedback
Tom Vreeswijk
Apr 17, 2018
Collecting Feedback
0
17
Ability to see to whom the USER addressed emails that were imported into the system
Jeroen van der Steen
Apr 16, 2018
Collecting Feedback
0
13
Split the edit/delete permissions for notes & messages
E Lee
Apr 16, 2018
Collecting Feedback
0
32
Default Brand/Departments by Agent
Thomas Goulet
Apr 13, 2018
Collecting Feedback
2
28
Widget: Expose more functionality through public APIs
Nyl Brian Ong
Apr 13, 2018
Under Review
0
32
Push notifications for the DeskPRO mobile apps
(171) Haekal Baharudin Yusuf
Apr 11, 2018
Collecting Feedback
1
12
Add an 'unspecified' option for Department, and make Department required for closure.
James
Apr 9, 2018
Collecting Feedback
0
26
User Fields in Chat
Gunner
Apr 9, 2018
Collecting Feedback
0
10
Option to make a team selection mandatory when resolving a ticket
Glen Barrett - London
Apr 9, 2018
Collecting Feedback
0
14
Update ticket from chat functionality
Stef Mooij
Apr 6, 2018
Collecting Feedback
0
17
Enable filter and sort options for user interface
Samuel Waser
Apr 6, 2018
Collecting Feedback
0