Deskpro Legacy
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Can one user from an organization see all that organization's tickets?
Published: 2015. 6. 4.
02023. 8. 29. -
How do I link tickets to community topics?
Published: 2018. 3. 19.
02023. 6. 30. -
How do I notify a user when their ticket is assigned?
Published: 2023. 9. 13.
02023. 9. 13. -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: 2014. 6. 10.
02023. 8. 31. -
How do I convert a normal user to an agent?
Published: 2014. 6. 11.
02023. 8. 31. -
How do I generate debug information for a ticket?
Published: 2013. 7. 18.
02023. 9. 13. -
Can tickets be put on hold?
Published: 2001. 11. 18.
02023. 9. 8. -
How can I see which tickets have been resolved by only one agent?
Published: 2018. 5. 9.
02023. 8. 1. -
How can I strip HTML from message content in my report?
Published: 2015. 10. 13.
02023. 8. 31. -
Changing the size of the navigation buttons
Published: 2016. 10. 4.
12023. 8. 31. -
How do I find the ID number of a Deskpro field or other item?
Published: 2015. 10. 13.
02023. 8. 31. -
How can I specify a sub-status in stats?
Published: 2019. 3. 19.
02023. 8. 31. -
Querying Custom Fields
Published: 2019. 6. 24.
02023. 8. 31. -
I'm having trouble making a custom report retrieve phone numbers
Published: 2015. 10. 13.
02023. 8. 31. -
Unified login with JSON Web Token standard
Published: 2014. 11. 14.
02023. 8. 31. -
I'm having trouble with the subject of reminder emails
Published: 2015. 11. 2.
02023. 8. 31. -
Is there a way to CC: someone into a ticket?
Published: 2014. 9. 23.
02023. 8. 31. -
I don't want to show the author for Knowledgebase articles
Published: 2016. 2. 12.
12023. 8. 31. -
I don't want to show the author of Knowledgebase articles
Published: 2016. 10. 17.
02023. 8. 31. -
How do I prevent a specific agent being assigned tickets?
Published: 2017. 3. 2.
02023. 8. 31. -
How do I create a welcome message for my portal?
Published: 2016. 8. 8.
02023. 8. 31. -
How do I change the welcome message for different usergroups?
Published: 2016. 8. 26.
02023. 8. 31. -
What are the cookies that Deskpro uses?
Published: 2018. 9. 5.
02023. 8. 31. -
How do I make tasks visible to certain agents, teams or departments?
Published: 2018. 5. 11.
02023. 8. 31. -
I'm having trouble getting JIRA-related triggers to work
Published: 2015. 1. 7.
02023. 8. 31. -
How do I make clear in email notifications to agent followers that they don't need to respond?
Published: 2014. 6. 2.
02023. 8. 31. -
How can my users view & manage their tickets within the portal?
Published: 2019. 2. 28.
02023. 8. 31. -
8. Create your first knowledgebase article
Published: 2023. 8. 17.
02023. 9. 19. -
How can I export my tickets?
Published: 2015. 5. 7.
02023. 8. 31. -
Removing 'Change Password' from the User Profile
Published: 2016. 11. 16.
02023. 8. 31. -
The Portal Editor won't load
Published: 2015. 7. 22.
02023. 8. 31. -
How do I set a default department for tickets submitted via the user portal?
Published: 2016. 8. 8.
02023. 8. 31. -
How do I customize the text that appears on my portal?
Published: 2014. 9. 9.
02023. 8. 31. -
I'm having trouble with agents not receiving SMS alerts
Published: 2014. 9. 5.
02023. 8. 31. -
What are the different interfaces within Deskpro?
Published: 2014. 9. 8.
02023. 8. 31. -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Published: 2014. 5. 30.
02023. 8. 31. -
How do I change the logo on the agent login screen?
Published: 2015. 6. 10.
02023. 8. 31. -
How do I remove chat from the user portal but offer chat on a different site?
Published: 2016. 8. 18.
02023. 8. 31. -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Published: 2014. 7. 29.
02023. 8. 31. -
I'm having trouble with an error: "Error with your forwarded email"
Published: 2012. 11. 5.
02023. 8. 31. -
Can I send SLA notifications to a Slack channel?
Published: 2019. 10. 4.
02023. 8. 31. -
Adding tasks to tickets with triggers
Published: 2019. 10. 15.
02023. 8. 31. -
Adding a background image to the user portal
Published: 2016. 11. 1.
02023. 8. 31. -
How do I add a custom favicon to the user portal?
Published: 2016. 11. 16.
02023. 8. 31. -
How can I make agents record a solution for each ticket?
Published: 2015. 10. 13.
02023. 8. 31. -
How do I make guides or knowledgebase articles only visible to agents?
Published: 2018. 4. 5.
02023. 8. 24. -
I'm having trouble with being redirected to the wrong helpdesk address
Published: 2016. 5. 4.
02023. 8. 24. -
How can I set different SLA response times for weekdays and weekends?
Published: 2015. 1. 13.
02023. 8. 24. -
Why can't I add a custom ticket status?
Published: 2014. 5. 22.
02023. 9. 7. -
Hide Option to Upload Image
Published: 2018. 12. 7.
02023. 8. 24.