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Can tickets be put on hold? - 지식 베이스 / Deskpro Legacy - Deskpro Support

This Article 카테고리 지식 베이스
WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How can you avoid Ticket Collision?

Can tickets be put on hold?

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  • Last updated: 2023. 9. 8. by Lara Proud
Can tickets be placed into pending by one technician to prevent two technicians from replying at once.

Yes.

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This Article 카테고리 지식 베이스
Author
Chris Padfield
Creation date
2001. 11. 18.
Last update
2023. 9. 8.
Publish date
2001. 11. 18.