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Mar 21

Release Announcements

Deskpro Horizon Release 2023.12

We’re pleased to announce the release of Deskpro Horizon 2023.12. This release includes two new Deskpro Apps that will help improve your team’s efficiency by providing faster access to information from inside your helpdesk. Our team has also been work...

Mar 20

Product (Admin)

Create an access point for your frequently used apps with Bookmarks

Our Bookmarks App provides an effortless way for Agents to access links from your helpdesk. Bookmarks helps make workflows more efficient, as you and your Agents no longer need to search for frequently used links; you can access the websites...

Mar 20

Product (Admin)

New Companies House App launches for your helpdesk

Our team has developed a new Companies House app that allows you to check Companies House records directly from the helpdesk.

Mar 15

Release Announcements

Deskpro Horizon Release 2023.11

We are thrilled to release Deskpro Horizon 2023.11. This announcement includes updates to our YouTrack app. We have also expanded our language offering, which our team has developed to improve the experience for Agents and End-Users. This release also includes several...

Mar 14

Product (Admin)

Deskpro Horizon speaks your language!

We are thrilled to announce that Deskpro Horizon has expanded its language capabilities to include 18 languages. With the latest release, Deskpro Horizon 2023.11, you can now provide your team with a seamless multi-lingual support platform. We are proud to manage the...

Mar 7

Release Announcements

Deskpro Horizon Release 2023.10

We are pleased to announce the release of Deskpro Horizon version 2023.10. This release includes several new features that will enhance the functionality of the helpdesk, as well as improvements to our UI and bug fixes. Check out the details of...

Mar 6

Product (Agent)

Apply Time and Billing Charges using Email Action Codes

You can apply Time and Billing charges to tickets using Email Action Codes. We added this functionality so that Agents can respond to tickets from your email service provider and include the relevant action codes to attach the Time or...

Mar 6

Product (Admin)

Add a website of your choice to the helpdesk with our IFrame App

We have created an IFrame App that allows you to access a website of your choice from within your helpdesk, streamlining your Agents' workflows and improving productivity. Once installed, the IFrame App will add the Globe icon in your helpdesk's...

Feb 28

Release Announcements

Deskpro Horizon Release 2023.9

Our team is pleased to announce the release of Deskpro Horizon 2023.9. In this release, we made several improvements to the interface to enhance clarity and fixed bugs that impacted your experience in the helpdesk.

Feb 21

Release Announcements

Deskpro Horizon Release 2023.8

Our team is pleased to share release 2023.8 of Deskpro Horizon! The team has been working to improve our platform and add some exciting new features this week, including some new Deskpro Apps, improvements to the UI, and several bug fixes....

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Getting Started (25)
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Using Deskpro (267)
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Sales, Billing & Legal (29)
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Additional Services (15)
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Developer & Reporting (99)
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Legacy: Getting Started (17)
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Legacy: How-to Videos (17)
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Legacy: Managing Deskpro On-Premise (132)
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Guides

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.
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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.
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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

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Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.