Introducing our new Messenger widget
We're delighted to officially announce the release of our new Messenger widget.What is Messenger? Messenger is a widget that you can enable on your Help Center or easily embed into your own website to give users quick access to...
New Email Templates
We are extremely pleased to announce the release of our new email templates and improved template editor which introduces many features that make it easier to customize your email templates. What are the main improvements?Email preview will allow you...
We've launched the new Help Center theme
Back in November 2019, we announced that we have been working on a brand new look for the Help Center. This theme has been automatically available to new customers and for existing customers to optionally try out over recent months, but...
Deskpro 2020.2 Release
14th August 2020 - 2020.2.4
Report on user waiting time and first reply time within working hours
Before now, our reporting system had the ability to measure waiting times, however, this counted the total time and did not take into account working hours set in your helpdesk. We're extremely pleased to announce that we have added the...
Control whether Pending status is counted in SLAs and Ticket Waiting times
We've added some new settings which allow you to control how the time a ticket spends in 'Pending' status is counted.
Deskpro 2020.1 Release
We are pleased to announce the release of Deskpro version 2020.1. This includes a mixture of general improvements and bug fixes.
Deskpro 2020.0 Release
We are pleased to announce the release of Deskpro version 2020.0. This includes new feature additions, as well as performance and security improvements to your helpdesk. Improvements:CH-4384 Add 'Ticket Language' as a criteria option for automatons (e.g. Triggers and...
We are proud to announce the release of Approvals. Approvals will give you more power to streamline & record your approval processes - whether that is gaining your customer's permission or making internal company requests. You can read further about how...
Deskpro 2019.9 Release
We are pleased to announce the release of Deskpro version 2019.9. This includes new feature additions, as well as performance improvements to your helpdesk.
- What happens if I want to change the number of agents I pay for?
- Can I buy part-time or 'light' agent licenses?
- Agents seeing License Error even though the license hasn't expired
- Can you send me a quote for buying Deskpro, or an invoice for renewal?
- Do I need to reinstall On-Premise when my trial ends?
- 1 Make it easier to find portal templates that have been edited in the new template editor
- 248 Mass Action Add "Problem","Note", and "Merge"
- 26 Only allow user to start chatting once agent has joined
- 3 Have all permissions disabled when creating a ticket department
- 1 Translation option for Downloads
Latest status changes
… Collecting FeedbackCall a webhook in the criteria section of a trigger
… Collecting FeedbackWildcards for email domain association
… Collecting FeedbackAPI Regex pattern search
… Collecting FeedbackMake it easier to find portal templates that have been edited in the new template editor
… Collecting FeedbackTranslation option for Downloads