Deskpro Legacy
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I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 2014. 12. 18.
02023. 9. 11. -
I'm having trouble with Exchange not sending displaying the 'From:' field
Published: 2014. 8. 11.
02023. 9. 11. -
I'm having trouble with forwarding user emails to the helpdesk
Published: 2014. 10. 28.
02023. 9. 11. -
I'm having trouble with tickets created via email identifying the wrong user
Published: 2014. 10. 28.
02023. 9. 11. -
How can I connect Deskpro to other apps that aren't yet integrated?
Published: 2018. 6. 6.
02023. 9. 12. -
How do I manually run the email processing command?
Published: 2013. 4. 9.
02023. 9. 13. -
Using an Office365 Email Account for Cloud
Published: 2020. 9. 29.
02023. 9. 12. -
How do I limit agent access to tickets by department?
Published: 2014. 8. 12.
12023. 9. 12. -
Change the name of the Contact Us tab
Published: 2015. 2. 9.
02023. 9. 13. -
I'm having trouble with incoming emails not being turned into tickets
Published: 2014. 7. 29.
02023. 9. 13. -
Using the Deskpro API browser
Published: 2014. 11. 6.
02023. 9. 13. -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 2015. 6. 2.
02023. 9. 13. -
I'm having trouble forwarding individual ticket messages to email
Published: 2014. 10. 8.
02023. 9. 13. -
How does Deskpro match email replies to their proper tickets?
Published: 2018. 7. 26.
02023. 9. 13. -
Can I keep my existing support email address?
Published: 2014. 9. 23.
02023. 9. 13. -
How do I automatically tell users who submit tickets by email to use the Help Center?
Published: 2014. 9. 16.
02023. 9. 13. -
I'm having trouble with resolved tickets creating new tickets when users reply
Published: 2014. 11. 10.
02023. 9. 13. -
I'm having trouble with my portal chat tab
Published: 2014. 7. 9.
02023. 9. 13. -
How can I make knowledgebase articles visible to specific users only?
Published: 2014. 11. 13.
22023. 9. 13. -
I'm having trouble with my new Gmail ticket account not sending email
Published: 2014. 9. 16.
02023. 9. 13. -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Published: 2021. 11. 15.
02023. 9. 13. -
Show text on the portal only to a certain usergroup
Published: 2015. 6. 4.
02023. 9. 13. -
How do I automatically email users when their ticket has been assigned?
Published: 2014. 9. 8.
02023. 9. 13. -
Can I show the Satisfaction survey only for tickets in a certain department?
Published: 2015. 6. 29.
02023. 9. 14. -
How do I set up round robin ticket assignment?
Published: 2014. 9. 10.
32023. 9. 15. -
How do I prevent satisfaction survey requests being sent to particular users?
Published: 2018. 6. 5.
02023. 9. 15. -
How do I set up an email account for outgoing messages only?
Published: 2014. 6. 3.
02023. 9. 15. -
How can I send automatic SMS notifications to agents?
Published: 2014. 9. 5.
02023. 9. 15. -
How can I use Deskpro Mobile?
Published: 2023. 9. 15.
22023. 9. 15. -
How can I enable WiActs Single Sign-On?
Published: 2016. 3. 16.
02023. 9. 19. -
How do I change the fields on the ticket form?
Published: 2014. 9. 16.
02023. 9. 19. -
Can I import data from other systems or helpdesks?
Published: 2012. 10. 24.
02023. 9. 20. -
How do I create a custom button for my chat widget?
Published: 2013. 4. 22.
02023. 9. 20. -
Messenger Widget Options
Published: 2020. 7. 15.
02023. 9. 20. -
I'm having trouble with an error: "Failure 0x51"
Published: 2015. 7. 29.
02023. 9. 25. -
How do I translate a custom phrase?
Published: 2015. 1. 29.
02023. 9. 25. -
I'm having trouble with an Outlook message recall causing an email loop
Published: 2015. 6. 22.
02023. 9. 27. -
How can I switch email clients whilst using Deskpro?
Published: 2016. 9. 16.
02023. 9. 27. -
How do I pre-fill ticket form fields automatically for certain users?
Published: 2018. 5. 8.
02023. 9. 27. -
How to create a report showing the impact of failed SLAs on Ticket satisfaction
Published: 2018. 7. 10.
02023. 9. 27. -
I'm having trouble adding agent names to the body of user notification emails
Published: 2015. 1. 7.
02023. 9. 27. -
How can I set up a new brand?
Published: 2017. 1. 5.
02023. 9. 27. -
Reports : DPQL Reference
Published: 2018. 3. 22.
02023. 9. 27. -
I'm having trouble disabling HTTPS
Published: 2015. 12. 9.
02023. 10. 3. -
How do I make a reusable checklist of things to do within a ticket?
Published: 2015. 10. 16.
02023. 10. 3. -
How can I best manage out-of-office agents accounts?
Published: 2015. 4. 1.
02023. 10. 6. -
What ports do I need open for Deskpro?
Published: 2023. 10. 19.
02023. 10. 19. -
Using an opcode cache (OPCache, APC or WinCache)
Published: 2012. 12. 5.
22023. 10. 26. -
What are some Deskpro productivity tips for agents?
Published: 2014. 10. 28.
02024. 1. 9. -
Creating an Impact, Urgency and Priority matrix
Published: 2021. 3. 24.
02024. 1. 9.