Deskpro Legacy
-
How long can User open a Resolved ticket
Published: 2019. 4. 15.
02023. 8. 24. -
API: Setting contact data
Published: 2023. 8. 29.
02023. 8. 29. -
Deskpro API usage examples
Published: 2014. 9. 10.
02023. 8. 29. -
I'm having trouble with duplicate actions from a custom trigger
Published: 2014. 9. 8.
02023. 8. 29. -
Can I use Deskpro automation for integration with JIRA?
Published: 2014. 12. 22.
02023. 8. 29. -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: 2015. 1. 26.
02023. 8. 29. -
How to Download a Process Log
Published: 2019. 2. 11.
02023. 8. 29. -
How do I stop agent names appearing in the 'From:' field of emails?
Published: 2015. 1. 26.
02023. 8. 29. -
Change welcome message based on usergroup
Published: 2013. 1. 3.
02023. 8. 29. -
How can I add translations for the Welcome Message on the Portal?
Published: 2019. 12. 19.
02023. 8. 29. -
I'm having trouble with poor performance or a slow agent interface on some computers
Published: 2015. 6. 29.
02023. 8. 29. -
I'm having trouble with an error: "The email address is already in use"
Published: 2016. 1. 6.
02023. 8. 29. -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: 2016. 4. 12.
02023. 8. 29. -
How can I improve email previews for certain mobile email apps?
Published: 2015. 7. 24.
02023. 8. 29. -
How do I filter users from an authentication source?
Published: 2015. 9. 22.
02023. 8. 29. -
How do I generate a report that doesn't include tickets created on the weekend?
Published: 2018. 5. 8.
02023. 8. 29. -
How do I add an organization-wide email signature?
Published: 2018. 5. 24.
02023. 8. 29. -
Overriding Messenger settings
Published: 2020. 7. 15.
02023. 8. 31. -
How to display a ticket custom field in an email template or portal template
Published: 2015. 7. 16.
02023. 8. 31. -
How can I change the name of the "Contact Us" tab?
Published: 2016. 11. 16.
02023. 8. 30. -
Number of tickets created this year month by month compared to last year
Published: 2021. 7. 20.
02023. 8. 30. -
I'm having trouble with the Start Chat button
Published: 2016. 3. 10.
02023. 8. 30. -
Can I track a Service Level Agreement within Deskpro?
Published: 2014. 9. 10.
02023. 8. 30. -
I'm having trouble with the round robin working properly
Published: 2015. 6. 18.
02023. 8. 30. -
How do I restrict access to parts of my portal?
Published: 2014. 5. 29.
02023. 8. 30. -
Ticket followers replying by email is going to the user not the agent
Published: 2014. 6. 3.
02023. 8. 30. -
How can I ensure that Knowledgebase content is regularly reviewed and updated?
Published: 2023. 7. 26.
02023. 8. 30. -
How do I delete all my test tickets?
Published: 2015. 6. 15.
02023. 8. 30. -
How do I hide the 'contact us' tab on the front portal page?
Published: 2017. 11. 28.
02023. 8. 31. -
How do I follow up automatically when a user stops replying?
Published: 2023. 9. 1.
02023. 9. 1. -
How do I set up an internal knowledgebase for agents only?
Published: 2014. 8. 14.
02023. 9. 8. -
How can I make a department visible to agents only?
Published: 2014. 11. 10.
02023. 9. 7. -
How can I automatically respond to users to let them know our office is closed?
Published: 2015. 8. 14.
02023. 9. 7. -
Removing Comments on Satisfaction
Published: 2018. 12. 7.
02023. 9. 8. -
Data Import & Migrations
Published: 2018. 2. 27.
02023. 9. 8. -
Can Deskpro send SMS text notifications?
Published: 2014. 9. 25.
02023. 9. 8. -
Making email templates brand specific
Published: 2019. 6. 26.
02023. 10. 19. -
How do I set up a new user registration form?
Published: 2015. 2. 9.
02023. 9. 8. -
Average resolution time of tickets
Published: 2021. 7. 20.
02023. 9. 8. -
Show tickets in order of the number of different agents who replied
Published: 2016. 2. 24.
02023. 9. 8. -
Reports widget override examples
Published: 2019. 1. 29.
32023. 9. 8. -
First Contact Resolution
Published: 2021. 7. 20.
02023. 9. 8. -
Average time till first response
Published: 2021. 7. 20.
02023. 9. 8. -
"Please reference a specific column" error
Published: 2015. 11. 23.
02023. 9. 8. -
Customising colour of charts on report custom dashboards
Published: 2021. 8. 12.
02023. 9. 8. -
List of tickets that haven't had an agent reply in over 24 hours
Published: 2021. 7. 20.
02023. 9. 8. -
What do I use in a query to retrieve the email address of ticket users?
Published: 2014. 10. 8.
02023. 9. 8. -
Can I use Active Directory to sign in my agents?
Published: 2014. 9. 9.
02023. 9. 8. -
How do I include ticket account addresses in emails?
Published: 2015. 6. 22.
02023. 9. 8. -
I'm having a trouble with users being unable to add attachments to tickets
Published: 2014. 6. 10.
02023. 9. 11.