Deskpro Legacy
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How do I update my portal to the latest version?
Published: 2016. 5. 27.
02023. 8. 16. -
How do I install the Messenger widget in Wordpress?
Published: 2016. 6. 22.
02023. 5. 25. -
How can I further customize my chat widget?
Published: 2016. 6. 22.
02023. 8. 16. -
How can I receive text alerts populated with ticket information?
Published: 2018. 6. 5.
02023. 8. 31. -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Published: 2018. 12. 4.
02023. 5. 25. -
Updating to the New Email Templates Editor
Published: 2020. 3. 24.
02023. 5. 25. -
Updating to the Help Center Theme
Published: 2020. 6. 15.
02023. 5. 25. -
Automatic update from the legacy Portal theme to the Help Center theme
Published: 2020. 8. 19.
02023. 5. 25. -
Why does cc'ing an agent on a ticket email create extra ticket?
Published: 2014. 6. 26.
02023. 8. 31. -
Why aren't Community Channels showing up on my portal?
Published: 2014. 6. 11.
02023. 8. 31. -
I'm having trouble changing the order of messages displayed on a ticket
Published: 2014. 6. 13.
02023. 8. 31. -
I'm having trouble receiving notification emails when I create a ticket
Published: 2014. 6. 26.
02023. 8. 31. -
What is the difference between labels and search terms in knowledgebase articles?
Published: 2014. 6. 26.
02023. 8. 31. -
How do I resize the panes of the agent interface?
Published: 2014. 6. 27.
02023. 8. 31. -
Why is some of my agent interface missing?
Published: 2014. 6. 26.
02023. 8. 31. -
Can I change the color of the ticket reply/note box?
Published: 2020. 2. 14.
02023. 8. 31. -
Why can't I see flags?
Published: 2014. 7. 28.
12023. 8. 31. -
How can I keep up to date with changes in Deskpro?
Published: 2014. 9. 10.
02023. 8. 31. -
Is there a Deskpro smartphone app?
Published: 2014. 9. 11.
22023. 8. 31. -
I'm having trouble with Active Directory authentication
Published: 2012. 10. 24.
02023. 8. 31. -
How do I view the raw email source for a ticket message?
Published: 2013. 2. 13.
02023. 8. 31. -
How do I nominate users to manage an organization's tickets?
Published: 2012. 11. 16.
02023. 8. 31. -
Can I use a custom domain name for the portal?
Published: 2012. 8. 16.
02023. 8. 31. -
How do I use variables in snippets, messages and webhook actions?
Published: 2012. 12. 11.
42023. 8. 31. -
How can agents communicate with each other within Deskpro?
Published: 2014. 9. 10.
02023. 8. 31. -
How can I run an email-only helpdesk?
Published: 2014. 6. 26.
02023. 8. 31. -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
Published: 2014. 9. 10.
02023. 8. 31. -
What are archived tickets and why should I use archiving?
Published: 2014. 9. 10.
02023. 8. 31. -
Which web browsers does Deskpro support?
Published: 2014. 9. 10.
02023. 8. 31. -
I'm having trouble with replies not being added to the correct tickets
Published: 2013. 2. 20.
02023. 8. 31. -
I'm having trouble with images not displaying correctly in emails or articles
Published: 2014. 5. 29.
02023. 8. 31. -
Does Deskpro support multiple languages?
Published: 2014. 9. 8.
12023. 8. 31. -
Why are agent notes being included in email threads?
Published: 2015. 1. 12.
02023. 8. 31. -
How do I best link to other portal content from guide topics?
Published: 2018. 5. 31.
02023. 8. 31. -
How do I link to an individual ticket?
Published: 2015. 10. 13.
12023. 8. 31. -
What does marking a ticket as spam do?
Published: 2015. 6. 26.
02023. 8. 31. -
Can I BCC: someone into a ticket thread?
Published: 2014. 9. 23.
02023. 8. 31. -
How can I set up ticket assignment workflows?
Published: 2014. 5. 19.
02023. 8. 31. -
How do I add information to a ticket without emailing the user?
Published: 2014. 9. 16.
02023. 8. 31. -
How does user auto-response flood protection work?
Published: 2014. 8. 14.
02023. 8. 31. -
Sending different auto-responses based on email address
Published: 2014. 5. 20.
02023. 8. 31. -
How do I use drag and drop ticket attachments?
Published: 2014. 9. 2.
02023. 8. 31. -
How do I automatically increase ticket urgency on tickets from organization managers?
Published: 2014. 9. 8.
02023. 8. 31. -
How do I use the filter pane?
Published: 2014. 8. 28.
02023. 8. 31. -
I'm having trouble with the agent interface displaying old tickets and notifications
Published: 2016. 5. 24.
02023. 8. 31. -
How do I remove links to Deskpro from email notifications?
Published: 2014. 5. 19.
02023. 8. 31. -
How can I change the format and display of date and time?
Published: 2014. 4. 25.
02023. 8. 31. -
How do I assign multiple tickets to one user from another?
Published: 2014. 5. 28.
02023. 8. 31. -
Who gets my message when I reply to an email notification as an agent?
Published: 2015. 7. 20.
02023. 8. 24. -
How do I disable keyboard shortcuts?
Published: 2015. 6. 25.
02023. 8. 31.