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Bug Report Design Feedback
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Bug Report Design Feedback
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Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
0
Title Field (Mr., Mrs., etc) Customization
Manoj K Manda
2021. 2. 23.
Report
0
5
Bulk Delete Agents
Shawn Morris
2021. 2. 4.
Collecting Feedback
0
24
Dynamic dropdown custom ticket fields
Ahmad Sahrizal
2021. 2. 3.
Collecting Feedback
1
2
The ability to have a second ordering feature
Christian Cantinelli
2021. 2. 2.
Collecting Feedback
0
8
Image auto-resizing and lightbox functionality when creating Publish content
Jason Gillan
2021. 2. 2.
Collecting Feedback
3
5
Different feedback forms for tickets from different departments
masumeh
2021. 2. 1.
Collecting Feedback
0
2
Hyperlinks in "busy" message in chat
Colin Dunn
2021. 2. 23.
Collecting Feedback
0
12
The ability to set admins for specific brands
Monitzer Bernhard / AQIPA
2021. 1. 28.
Collecting Feedback
0
0
Let agents include tasks and comments when printing tickets
Christian Mattart
2021. 2. 23.
Report
0
10
Most used contacts option
Mindaugas
2021. 1. 22.
Collecting Feedback
0
3
Warning / notification to reassign tickets before deleting user
Manoj K Manda
2021. 5. 6.
Collecting Feedback
0
3
The ability to 'enable subject matching' on specified domains only
Ozan Can Gogus | Eclit
2021. 1. 15.
Collecting Feedback
0
3
Notifications for attachments removed from emails due to file size
chris o'brien
2021. 2. 23.
Collecting Feedback
0
4
Limit total number of tickets assigned to an agent
thiago
2021. 2. 23.
Collecting Feedback
0
2
Prevent users from resolving tickets
Tommy Jackson
2021. 2. 23.
Collecting Feedback
0
3
Add an expiry date for Customer Satisfaction Survey
Demi Conde
2021. 2. 23.
Collecting Feedback
0
4
Search by attachment name
Mindaugas
2021. 2. 23.
Collecting Feedback
1
3
How to make Message and Subject field not required
Jackie Macapanpan
2021. 2. 23.
Collecting Feedback
3
6
WHMCS App
Anand Athi
2020. 12. 14.
Collecting Feedback
0
3
Copy of email via trigger should be included in the relevant ticket
Steve, Lam Hang
2020. 12. 14.
Collecting Feedback
0
0
Change search defaults
Azeem Javed
2020. 12. 14.
Collecting Feedback
0
12
recall message
adam johnson
2021. 2. 23.
Collecting Feedback
0
2
Have a setting to make it so agents must provide a label for tickets
Mindaugas
2020. 12. 10.
Collecting Feedback
0
0
(Add option to) Display "Last updated" instead of "Created" date for KB articles
Koen Glotzbach
2021. 2. 23.
Report
0
7
Integrating Deskpro with Google Cloud Search
Joël Messas
2021. 2. 23.
Collecting Feedback
0
5
Custom fields for Guides
Theresa Harbor
2020. 12. 1.
Collecting Feedback
0
4
Ability to limit the number of active sessions for users
matt
2020. 12. 1.
Collecting Feedback
0
1
Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
Steve Bailey
2020. 11. 24.
Collecting Feedback
0
1
Attaching multiple files to a ticket using the attach button, not the drag and drop method
Mindaugas
2020. 11. 18.
Collecting Feedback
0
0
Reporting on articles with searchwords
Fusako Iwaya
2021. 3. 1.
Collecting Feedback
0
4
Ability to update a ticket based off it's linked ticket
Amabel Watkins
2020. 11. 16.
Collecting Feedback
0
4
Sync Deskpro contacts to Outlook
Casper
2020. 11. 16.
In Development
1
9
A permission that allows agents to only see certain CRM usergroups
Jared
2020. 11. 6.
Collecting Feedback
1
7
Allow agents to choose Microphone and Speakers used by Voice
Joël Messas
2020. 11. 4.
Collecting Feedback
0
4
Add predefined articles to chat widget
Alan O'Flaherty
2021. 2. 23.
Collecting Feedback
0
0
Allow admin to set agents offline for chat and voice
Danelle McKeown
2020. 10. 28.
Collecting Feedback
0
1
The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)
Mindaugas
2021. 2. 23.
Collecting Feedback
0
6
Custom Fields for Agent Profile
Stephan Koch
2021. 2. 23.
Collecting Feedback
2
1
Community Topic Filter view - want to see 'All'
Marion Abramo
2021. 2. 23.
Collecting Feedback
0
1
Make Deskpro recognise the organisation when it has been cc'd on an email
Mindaugas
2020. 10. 19.
Collecting Feedback
0
2
Character validation on the account registration form
Daniel Hefner
2020. 10. 15.
Collecting Feedback
0
5
Mark agent as absent / enter substitution for agent
Thorsten Breuer
2021. 2. 23.
Report
2
1
Customise time options for follow ups
Mark Edwards
2020. 10. 13.
Collecting Feedback
0
3
Improve error messages when failing to view attachments
Christoph Strauss
2020. 10. 13.
Collecting Feedback
0
4
The ability to see sites a user was on before they start a chat
Steve Bailey
2020. 10. 9.
Collecting Feedback
0
1
Delete a field option without removing it from existing tickets
Steve, Lam Hang
2020. 10. 9.
Collecting Feedback
0
1
Let agent choose default response status
Gary Ramos
2020. 10. 8.
Collecting Feedback
0
6
Ability to resize the subject section column
Juliana
2020. 10. 7.
Collecting Feedback
0
6
Link knowledge base articles into ticket
Ahmad Sahrizal
2020. 10. 6.
Collecting Feedback
0
5
Language detection for voicemail transcripts
David
2020. 9. 30.
Collecting Feedback
1